_{18th March, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in Hammersmith. Are looking for a Rental Income Support Officer to join their organisation.

Job Role:  Rental Income Support Officer
Temporary or Permanent: Temp
Possible End Date: 19/06/2026 (possible extension)
Number of Positions: 1 position
Location: Hammersmith
Rate of Pay: £30.16p/h umbrella 

Key Responsibilities:

• Manage a patch of rent accounts and be the first point of contact for residents regarding all types of queries ranging from accounts in credit where the resident is requesting a refund through to attending evictions.
• Maximise income through early intervention as soon as rent accounts are in arrears with the key emphasis being on personal contact through phone calls and home visits.
• Ensure that all cases follow the council's approved escalation process within procedures and policies for rent arrears. This includes meeting the requirement of the court pre-action protocol.
• Maximise take-up of Housing Benefit and lead on identifying cases where excellent knowledge of Housing Benefit regulations will enable the Housing Benefit Assessment Officer to review cases and award backdated Housing Benefit
• Visit residents in their homes and complete follow up actions where issues are identified such as repairs and make referrals to other teams to maximise resident satisfaction.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 2 years experience within a Rental Income Support Officer or equivalent 
• A comprehensive understanding and knowledge of welfare benefits policy and legislation.
• Experience of making sustainable arrangements for residents to repay rent arrears.
• Experience of using and maintaining financial records and IT systems and of producing and reporting on management information

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 
How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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