_{24th November, 2025}

Are you eager to land a brand new role? Our client, a busy local authority in Hammersmith. Are looking for a Resident Access Adviser to join their organisation.
 
Job Role: Resident Access Adviser
Temporary or Permanent: Temp
Possible End Date: 3 months possible extension
Number of Positions: 1 position
Location: Hammersmith
Office Based/Hybrid: Fully remote
DBS Required: Enhanced DBS required
Rate of Pay: £28 p/h umbrella
Short Brief/Requirement:
The purpose of this multi-disciplined position is to deliver excellent service to residents visiting and contacting the Councils by telephone, face to face and other digital channels including chat, social media and emails. Aiming to provide an efficient and accurate service. Resident Advisers will advise on a diverse range of council and partner services resolving at the first point of contact wherever possible and ensuring council services interface seamlessly with back office departments.

Short Brief/Requirement:

• Deliver excellent service to residents visiting and contacting the Councils by telephone, face to face and other digital channels including chat, social media, and emails.  
• Aim to provide an efficient and accurate service. Resident Advisers will advise on a diverse range of council and partner services resolving at the first point of contact wherever possible and ensuring council services interface seamlessly with back-office departments.
• Engage with customers through a variety of channels including telephone (both inbound and outbound), web, email, face to face, SMS and written correspondence.
• To have excellent IT, customer service and communication skills and will acquire detailed knowledge of Hammersmith and Fulham services ensuring services interface seamlessly with ‘back office’ departments, delivering excellent standards of customer care and consistent high-quality information and advice on aspects of all the services provided.
• Rotate between providing all frontline services and duties and will be required to work across different locations including our contact centre in Hammersmith.

Job Requirements:

• To be able to deal with complex Housing Benefit, Council Tax Support and Council Tax enquiries to full resolution including assessment meeting the required quality standards
• To be subject experts in Revenues and Benefits dealing with complex enquiries both face to face and on the telephone
• To support the management team in their role
• In association with Team Leaders and management be responsible for ensuring adequate resourcing across all channels by assisting with future resource planning
• Have a enhanced DBS

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

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