_{21st October, 2025}

Are you eager to land a brand new role? Our client, a private housing association in Worcester. Are looking for a Senior Employee Benefits Administrator to join their organisation.

Job Role: Senior Employee Benefits Administrator
Temporary or Permanent: Temp
Possible End Date: July 2026
Rate of Pay (Umbrella and Inside IR35): £19
Location: Worcester
Office Based/Hybrid: 2 days in office per week, 3 from home
Job Purpose:
To provide professional employee benefits administration, in line with regulatory requirements and in support of Group values and objectives.

Key Responsibilities:

• Deliver, improve and maintain effective and efficient employee benefits administration, ensuring the accurate maintenance and provision of member data to reduce Group risk.
• Complete, maintain and monitor accurate data records, including monthly reconciliations between SAP, payroll and third-party administration systems.
• Provide managers and colleagues with clear guidance and advice to ensure high levels of customer service and compliance with Group policies and relevant legislation.
• Coordinate the claims process for death in service cases, including producing meeting packs and minutes to support decision making in line with legal requirements, scheme rules and Group policy.
• Respond positively to complaints and breakdowns in service delivery to ensure excellent customer service is consistently delivered; resolve issues appropriately or escalate as necessary, ensuring customers are kept informed.

Job Requirements:

•  NVQ2 in relevant area (e.g. business administration, customer service)
• Working knowledge of employee benefit regulations, legislation and current best practice.
• Some experience of producing reports and analysing large data sets in Microsoft Excel
• Some experience of mailbox/ query management and dealing with escalated queries

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

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