_{03rd October, 2025}

Are you eager to land a brand new role? Our client, a busy local authority in Harlow. Are looking for a Complaints Officer to join their organisation.

Job Role: Complaints Officer
Temporary or Permanent: Temp
Possible End Date: 6 Months
Number of Positions: 1
Location: Harlow
Office Based/Hybrid: 3 days per week in office 2 days from home
Rate of Pay (Umbrella and Inside IR35): £130 per day
 

Key Responsibilities:

• We are looking for an experienced complaint hander to grow a new customer experience team
• Log and formally acknowledge resident complaints in line with council procedures.
• Engage with complainants to ensure a clear understanding of the issue and their desired resolution.
• Thoroughly investigate complaints by reviewing case histories and liaising with relevant teams to reach fair and informed decisions.
• Collaborate with service teams to help achieve appropriate resolutions and remedies for residents.
• Draft written responses that are clear, concise, and empathetic.
• Follow up to ensure we complete promised actions and keep residents well informed.
• Conduct detailed root-cause analysis to help the council learn from mistakes and identify opportunities to improve our services.
• Ensure we handle all complaints within the timelines and standards set out in council policies and ombudsman codes.
• Take a customer and resolution-focused approach to all complaint handling activities.
• Promote a positive complaints culture across the council through constructive engagement with colleagues in all services.

Job Requirements:

• Have a minimum of two years’ relevant experience as a Complaints Officer or equivalent.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:

If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.

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