_{11th September, 2025}

Are you eager to land a brand new role? Our client, a busy Local Authority in Newcastle, are looking for an experienced Customer Hub Officer to join their team and play a crucial role in their council operations.    
  
Position: Customer Hub Officer
Rate: £18.89 per hour (Umbrella, Outside IR35)
Contract Duration: Temporary (6 Months) with Possible Extension  

Job Purpose: 

• To deliver our One Front Door approach and principles, providing a high standard of customer service for all customers of the council, regardless of the channel they use to interact with us.

Job Responsibilities: 

• Resolve straightforward enquiries across all Council service areas, supported by information and guidance.
• Complete straightforward rules-based tasks for at least four service areas which may include but are not limited to; council tax, benefits, business rates, housing advice, waste, debt recovery, [operational services, planning, environmental services, licensing, housing].
• Complete moderately complex cases and tasks for one service area where functional knowledge and skills are required.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 1 year experience within a Customer Hub Officer role or equivalent.
• Evidence of Continuing Professional Development. 

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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