26th June, 2025
Are you eager to land a brand new role? Our client, a busy local authority in Rugby. Are looking for a Lead Officer to join their organisation.
Job Role: Lead Officer (Housing Management & Co-ordination)
Temporary or Permanent: Temp
Possible End Date: 3 months (possible extension)
Number of Positions: 1 position
Location: Rugby
Office Based/Hybrid: 40% site presence, Wednesday then flexible
Driving Licence Required: Yes
Vehicle Access Required: TBC
DBS Required: Standard DBS required
Rate of Pay: £28 p/h umbrella inside IR35
Purpose:
You will be responsible for managing and supporting Housing Officers to deliver high-quality housing services, ensuring legal compliance and effective enforcement of tenancy conditions. The role involves direct engagement with tenants, overseeing complex cases such as antisocial behaviour, and promoting tenancy sustainment through multi-agency collaboration. You'll be expected to handle complaints, lead on case management processes, and liaise with internal teams and external organisations to support service delivery for the client. Additionally, you'll ensure accurate case documentation, monitor service performance, and contribute to ongoing improvements through data analysis.
Key Responsibilities:
- Install and monitor noise recording equipment, ensure accurate case documentation, prepare detailed reports, and contribute to service improvements through performance data analysis.
- Respond to complaints, investigate breaches of tenancy, and supervise staff in handling housing management requests such as mutual exchanges or successions.
- Manage and support Housing Officers to deliver high-quality housing management services across general needs and independent living schemes, including oversight of case recording and service performance.
- Conduct final tenancy reviews, promote tenant participation, and provide comprehensive advice through various channels with a strong focus on customer care and sustainment
- Coordinate with internal teams and external partners to deliver joined-up housing services, organise case conferences, and develop multi-agency support packages for tenants
Job Requirements: - Previous experience working within a local authority or a similar organisation.
- At least 2 years experience within a Lead Officer role or equivalent.
Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.
How to Apply:
If you are interested in applying, please press the button below, send your CV to tareeq.smith@temptingrecruitment.co.uk or contact Tareeq on 020 3854 4911 to discuss further.
To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment
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