_{21st May, 2025}

Are you eager to land a brand new role? Our client, a busy local authority in the East of England, are looking for an experienced Service Desk Analyst to join their team and play a crucial role in their  technology operations.  

Position: Service Desk Analyst
Salary: £39,513 per annum
Contract Duration: Permanent 
Working Arrangement: Flexible 

Purpose:

• Under direction from the Team Leader Service Desk, provide an efficient, effective and professional ICT Support service to the whole council including Director’s and Members by accurately recording and resolving various ICT enquires/technical issues.

Key Responsibilities:

• Provision of first line support for all ICT incidents, requests and changes across all communication channels for the Council, its elected members, shared services and partner agencies.
• Provision of user, software and asset lifecycle management.
• Progress of Incidents, Requests and changes against Key Performance Indicators (KPI).

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 1 year experience within a Service Desk Analyst role or equivalent.
• Must be qualified to A level or equivalent in an IT related subject, with a proven track record which includes experience within a senior technical role. Professional qualification related to the field is also desirable.
• Must be able to demonstrate in-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFP’s and servers.
• Must be able to demonstrate knowledge of working with and supporting virtualisation technologies, SAN’s, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content Filters).
• Must be able to demonstrate knowledge of and support of Microsoft Azure and Microsoft Office 365 including Microsoft Teams.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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