_{06th March, 2025}

Are you eager to land a brand new role? Our client, a busy local authority in West London, are looking for an experienced ICT Housing Systems Analyst to join their team and play a crucial role in their housing management systems operations.  

Position: ICT Housing Systems Analyst
Rate: £29 per hour (Umbrella, Inside IR35)
Contract Duration: Temporary (August 2025) with Possible Extension 

Purpose:

• The role is responsible for the provision of tier 2 (expert-level) product and service support associated to one of our Housing IT Systems; Keystone or equivalent Asset Management Systems. This includes investigation and resolution of issues, conducting system configuration and routine tasks with the core Housing Management System.

Duties: 

• Provide expert technical support on the Housing Management System to resolve tier 2 requests.
• Provide knowledge transfer with other members of the team (such as Tier 1 and management) to provide a robust support model and assist with the implementation of best practice processes and procedures.
• Investigation and resolution of issues, including owning issues, liaising with IT suppliers, by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements.
• Provision of application maintenance and support services, ensuring that all requests for support are dealt with according to set standards and procedures.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 1 year experience within a ICT Housing Systems Analyst role or equivalent.
• Evidence of Continuing Professional Development. 
• Demonstrable extensive relevant experience or holds relevant professional qualification.
• Able to question, interpret and investigate user issues and establish root causes and provide solutions with a high first-fix rate. A demonstrable proficiency in handling level 2 and level 3 incidents in relevant systems is therefore essential.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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