_{15th January, 2025}

Are you a skilled Telecare Officer seeking an exciting opportunity to contribute to work with a local authority?
Join a dynamic team in South East London and play a key role in shaping the future of public infrastructure projects!
   
Position: Telecare Officer
Rate: £20 per hour
Contract Duration: 6 months (with possible extension)
Working Hours: Monday to Friday, 9 am to 5 pm
   
   
Key Responsibilities:

• Assisting customers in person, via email and on the telephone, providing an efficient and friendly service, referring customers to other staff or other sources of information as appropriate.
• Effectively promoting the library services and encouraging use
• Ensuring effective issue and return of library stock and, where possible, assisting customers in the use of self-service machines.
• Daily cash handling, including the use of tills.
• Assisting new customers in joining the library.
• Undertaking stock work including processing new books, collection management reports, shelf tidying and displays
• Maintaining the appearance of the library and reporting faults in line with Council policy and health and safety regulations, Supporting facilities management to open and close libraries where necessary.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 2 years’ experience within a Telecare Officer role or equivalent.
• Previous work experience, in particular gained within a Telecare environment.
• Excellent customer service skills with proven ability to communicate effectively (both written and verbal), in particular when resolving complaints and other matters.

  
Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 
  
How to Apply:
If you are interested in applying, please press the button below, send your CV to deja.carter@temptingrecruitment.co.uk or contact Deja on 02038544908 to discuss further.
To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment.co.uk or contact Deja on 02038544908.

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