_{17th January, 2025}

The work we do matters 
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. 
 
With more than 1,400 team members across New Zealand, Australia, the UK and US, we are a leading force in cyber security, offering services from strategy, governance risk & compliance, managed security services, cloud security, pen testing, digital forensics and cyber education. 
 
If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX. 
 
How you will make an impact 
Manage the sale of CyberCX capabilities, products, professional services and managed services to existing account customers and identifying further sales opportunities within these accounts, building new account customers, managing customer satisfaction and retention, and coordinating the preparation and presentation of CCX sales proposals, quotes and tenders. 
 
Day to day you will: 

• Formulate, implement, and manage strategic business plans regarding multiple key customer accounts to achieve sales revenue/ quota targets
• Work closely with new and existing customers to determine their present and future needs and propose suitable products, services and upgrades to maintain and grow revenue 
• Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure a continued high service level  
• Form long-term business partnerships and understand the customer's objectives, buying criteria and decision-making processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier, with the aim of achieving "preferred" supplier status 
• Negotiate price and volume discounts (where applicable) in accordance with CyberCX’s policies and liaise with technical staff regarding technical issues to ensure customer retention and continued business 
• Identify and gain new business through a sustained program of customer engagement, following up referrals/leads and keeping abreast of competitor's sales strategies
• Enable and conduct product demonstrations and conversations with customers and technical SMEs  

• A minimum of 10 years account management and customer-focused solutions experience
• Proven project management skills with an ability to manage multiple projects and relationships simultaneously
• An ability to influence and engage with customers with exceptional listening and negotiation skills as well as excellent relationship management capability
• Hands on experience with CRM software and account management systems
• A record of consistently exceeding quota
• Demonstrable ability to win new customers and understand how to leverage CyberCX  offerings, team, methodology and capabilities to grow your accounts
• Skilled in responding to setbacks in an agile and resilient manner

• Flexible hybrid working environment, a blend of office and WFH as it suits you and your team 
• Fully subsidised Southern Cross Health Insurance (Wellbeing 2 plan) for yourself and available discounts for dependents 
• Tools of the trade.  Laptop, mobile device, and plan  
• Birthday leave (yes please!), Mental Wellness day, Volunteer leave and 20 weeks’ primary carer parental leave   
• Corporate discounts on a huge variety of retail stores, health clubs and virtual gym classes through our partners  
• Corporate memberships.  Access resources, events, publications, and courses through groups such as CIS, CompTIA and Tech Women 
• Plenty of CyberCX merch to choose from