_{25th June, 2025}

2nd Line IT Support Engineer
Worcestershire - hybrid
Salary: £26,000 – £34,000 (Depending on experience)


Our client, a dynamic and growing organisation based in Worcestershire, is on the lookout for a talented 2nd Line Support Engineer to join their dedicated technical team.  Your background could be internal IT or within an MSP, either would be suitable.


You'll be part of a friendly, collaborative, forward-thinking environment where innovation and technical excellence are at the heart of what they do.  There are a wide variety of modern desktop and cyber security projects and tech challenges to keep things fresh and rewarding.


What You’ll Be Doing:

• Providing 2nd line technical support across desktops, servers, and infrastructure
• Delivering projects including server builds, firewall & switch installations, network audits, and end-user deployments
• Managing support tickets and resolving issues with confidence
• Monitoring backups and remote systems, responding to alerts proactively
• Acting as a trusted technical resource

What We’re Looking For:

• Proven experience in a 2nd line IT support role
• Strong working knowledge of Windows Server 2012–2022, Windows 10+, Active Directory, Office 365
• Hands-on experience with firewalls, routers, switches, and networking best practices
• Familiarity with cybersecurity tools and products
• Project delivery experience (hardware rollouts, server setups, wireless installs)
• Comfortable using helpdesk platforms and remote support tools

What’s In It for You:

• A variety of challenges to keep your role stimulating
• An ambitious and friendly team that invests in your growth
• A collaborative workplace culture where your ideas are heard
• Office based in Worcestershire, easily accessible from South Birmingham, Solihull and Warwickshire by car.

If you're looking to grow your skills and develop your career in a supportive, fast-paced IT environment where you can truly make an impact—this is your opportunity.


Apply now or get in touch to find out more!
 
 

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