_{27th April, 2026}

About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees.
  
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.

About the Role
The Client Manager (CM) role is critical to delivering exceptional outcomes for our Federal Government clients and ensuring CTM remains a trusted strategic partner across the Whole of Australian Government (WoAG) travel program.
  
The focus of the Client Manager extends well beyond traditional account management. Success in this role is measured by the value you create for your clients through strong strategic partnership, governance excellence, continuous improvement, and the ability to influence positive outcomes across the travel program.
  
Federal Government clients operate within a highly regulated environment with high expectations around compliance, transparency, performance, and risk management. The Client Manager plays a key role in ensuring these obligations are consistently met while identifying opportunities to improve processes, enhance service delivery, and drive better program outcomes.
  
The CM is responsible for the strategic management of their client portfolio, including client relationships, contractual performance, service level oversight, reporting, issue management, governance forums, stakeholder engagement, and the successful delivery of agreed initiatives and continuous improvement programs.


About You

• Minimum 3+ years’ demonstrated experience in Account Management
• Previous experience managing complex client portfolios, supporting Australian-based clients.
• Experience working with Government clients or within highly regulated environments is highly desirable.
• Experience using travel management systems such as Tramada and online booking tools
• Strong knowledge of contract management, governance frameworks, compliance obligations, and service level performance within a Government or highly regulated client environment.
• Highly developed ability to analyse data, interpret reporting, identify trends, and provide strategic, data-driven recommendations that support cost optimisation, cost avoidance, and improved program performance.
• Strong commercial acumen with the ability to identify, quantify, and demonstrate return on investment (ROI), cost avoidance, and value delivered through strategic client initiatives, service improvements, and program optimisation.
• Strong stakeholder management, influencing, and communication skills, with the ability to achieve positive outcomes across clients, suppliers, and internal teams.
• Exceptional communication, presentation, and relationship management skills, with the confidence to engage effectively across all levels of stakeholders and represent CTM professionally.
• Proven ability to deliver proactive, value-adding client service and continuously enhance the client experience through strategic recommendations and solution-focused thinking.
• Strong organisational, planning, and time management skills, with the ability to manage competing priorities, meet deadlines, and maintain high attention to detail.
• Ability to work collaboratively across teams, foster strong internal relationships, and proactively communicate strategic initiatives, risks, and performance outcomes across the business.
• A strong commitment to continuous improvement, innovation, and identifying opportunities to enhance processes, service delivery, and client outcomes at both a local and national level.
• Ability to think critically, solve problems effectively, and respond confidently to complex or changing client needs.
• Demonstrated commitment to professionalism, self-improvement, knowledge sharing, and contributing positively to a high-performing and client-focused team culture.
• Strong cultural awareness, inclusion, and respectful engagement across diverse client, stakeholder, and team environments.
• Advanced capability across Microsoft Office and reporting platforms, including Excel, PowerPoint, Word, Outlook, Dynamics 365, and Power BI.

Why CTM?  
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.
As a global organization CTM offers a range of employee benefits that you can access, including:

• Travel discounts  
• Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
• Training and Development opportunities  
• Annual Volunteer Day  
• x2 Wellness/Chillout Days  
• Blended work arrangements with hybrid WFH flexibility 
• 2 Weeks extra leave - Purchase Leave

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