About CTM
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world!  

About the Role   
The Head of Client Management is a senior leadership role responsible for nurturing and growing both our CVM team, and client relationships while ensuring the highest level of customer satisfaction to CTM clients across all our divisions. The Head of Client Management plays a pivotal role in defining and executing our client management strategies, driving revenue growth, and leading our overall divisional Account Management strategies.

We are extremely proud of our government client retention. We believe this retention is evidence of our amazing Client Management Team.

Skills and Experience   

• Demonstrated experience in client management or related roles of Domestic and International travel
• Strong leadership and team management skills with the ability to inspire and develop a high-performing team
• In-depth knowledge of the travel industry and the competitive landscape
• Exceptional communication and negotiation skills
• Strategic thinker with a data-driven approach to decision-making

Why CTM? 
The Travel industry is well and truly back – CTM offer a strong, established, and sustainable work environment which will support your career development. 
  
As a global organization CTM offers a range of employee benefits that you can access, including; 

• Travel & Hotel discounts 
• Health and Wellness perks 
• Training and Development opportunities 
• Two paid Chill-out Days 
• Annual Volunteer Day 
• Blended work arrangements with hybrid WFH flexibility 

CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation. 
   
APPLY NOW to get started with your career at CTM!