_{11th June, 2025}

As Supporter Care Officer at our Yagoona Shelter, you will provide support for the Fundraising department in processing donations, fulfilling event registration packs, coordinating departmental inbound and outbound daily mail, administration duties, responding to donor enquiries, and answering the donations phone line. 

  
About RSPCA NSW
The Royal Society for the Prevention of Cruelty to Animals New South Wales (RSPCA NSW) is a not-for-profit animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. RSPCA NSW is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with approximately 500 staff across NSW to care for animals.
  
Why Work For Us?

• A broad range of leave entitlements including 12 weeks paid parental leave
• Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs
• Generous discount on products and services, including pet food, retail and vet clinic products and services
• Access to a range of learning and development opportunities that will benefit and support you in your role
• Staff parking and a newly renovated work environment 

  
About the Role
In this role, you will e responsible for the following key accountabilities.

• Sort, open and distribute mail on daily arrival
• Process donations and event registrations within an appropriate time frame within Salesforce
• Post receipts and event registration packs accordingly
• Answer and respond the Donations line and inbox, including responding to voicemail messages within 24 hours
• Take donations and event registrations over the phone
• Respond to donor queries in a professional and courteous manner
• Complete the donor thank you process to an appropriate standard
• Follow up on declined transactions within 24 hours
• Maintain databases with complete accuracy, including processing Return to Sender
• Research other charities’ campaigns and donor care processes to keep up to date with the current market
• Accept and action managerial and customer feedback in a positive manner
• Ad-hoc administration support to the Fundraising Team when required 

  
About you 
You will have confidence and strong communication skills to interact with both individuals and groups of all shapes and sizes.

• Certified in administration or equivalent (desired)
• Proficient in using Microsoft Office Suite applications
• Minimum 1 years' experience working in administration or secretarial roles
• High level of communication and interpersonal skills
• High level of attention to detail
• Conflict resolution skills
• Strong organisational skills whilst prioritising tasks at hand
• Ability to work autonomously and multitask, as well as proven experience to contribute to a team
• An interest in animal welfare
• Experience working within Salesforce is desirable but not necessary

  
If this sounds like the role for you, we would love to hear from you!
Simply click ‘APPLY’ to send in your resume.
  
RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact our HR team (hr@rspcansw.org.au) and identify the type of adjustment or assistance you are requesting.

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