_{14th January, 2026}

Permanent Caregiver Support Services Contact Centre Representative/Team Administrator
  
Turuki Health Care is a kaupapa Māori organisation delivering integrated health, wellbeing and social services across the Tāmaki Makaurau region. We provide quality, accessible, and affordable healthcare and support to whānau.
  
Permanent Caregiver Support Service (PCSS) is a service under Turuki Health Care. PCSS work with whānau and children throughout the whole of Aotearoa
  
Te whiwhinga mahi - The Opportunity
  
We are seeking an experienced Contact Centre Representative/Team Administrator to provide effective, confidential and high-quality administrative and customer service support to the PCSS Manager, Social Workers/Case Workers and Contact Centre Team.

This is a busy and varied role where no two days are the same. You will be the first point of contact for many of our clients and stakeholders while also providing strong administrative coordination to ensure contractual, reporting and service requirements are met.

This role is based at our Manukau office, Monday to Friday, 8:30am - 5:00pm.

  
Ngā haepapa matua me ngā mahi | Key Responsibilities and Functions
  

• Provide high-level administrative support to the PCSS Manager and wider team
• Manage calendars, appointments, correspondence and confidential documentation
• Support the Contact Centre by answering enquiries, resolving complaints and managing high volumes of inbound and outbound calls
• Maintain strong relationships with caregivers, whānau, vendors and external agencies
• Support hui and meetings including room bookings, catering and resources
• Assist with financial administration including reconciliation, invoicing support and procurement requests
• Coordinate onboarding of new staff and support equipment and system access
• Act as the PCSS Health & Safety Officer, Fire Warden and IT Champion
• Ensure office spaces, equipment and resources are well maintained and operational
• Uphold Turuki values and demonstrate manaakitanga in all interactions

  
Ngā pūkenga me ngā wheako – Skills and Experience
  

• Minimum 2+ Years experience in administration, coordination or contact centre role
• A relevant qualification in administration, business, or a related field
• Excellent verbal and written communication skills
• Strong organisation, time management and attention to detail
• Ability to manage confidential information with professionalism and integrity
• Calm, professional manner with the ability to work under pressure
• Strong computer skills, particularly Microsoft Office Suite
• Ability to manage competing priorities in a fast-paced environment
• Understanding of, or willingness to learn basic Te Reo Māori and Tikanga
• Full New Zealand Drivers’ Licence
• New Zealand residency or a valid New Zealand Work Visa with no restrictions

  
We offer:

• Free GP consultations when you sign up with Turuki Health Care as your medical clinic
• Access to various internal workshops and ongoing professional development opportunities
• The opportunity to attend staff wānanga

If you are passionate about making a difference for whānau and have the skills and experience above, we’d love to hear from you. For more information about the role or about the recruitment process, please contact our Recruitment Team at recruitment@thc.org.nz

  
Applications close Wednesday 28th January 2026
  

Please note: this role is only open to applicants with New Zealand residency, or a valid New Zealand work visa.

All applicants will receive a Turuki Health Care application form after submitting their initial application via SEEK or our website. You must complete this form for your application to be considered. A current CV and Cover Letter should also be included.

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