_{15th April, 2026}

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other
   
Southern Cross Care QLD has an exciting opportunity for the Head of Transactional Services to join our Finance team and oversee all transactional finance and procurement operations, ensuring accurate, timely, and compliant processing across Accounts Payable, Accounts Receivable, and Procurement.

What can Southern Cross Care Queensland offer you?

• Competitive salary package + benefit of NFP salary sacrifice options
• Opportunity to join a supportive organisation with great staff culture
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Purpose driven organisation making a real difference
• Convenient central location with free parking onsite

About the role

Reporting to the CFO, working as the Head of Transactional Services, you will 
provide leadership to the relevant team leaders and be responsible for strong financial controls, service delivery, and continuous process improvement. Ensuring robust financial governance, risk management, and compliance, you will provide executive and Board assurance through precise reporting and timely escalation of key risks. Maintaining oversight of transactional risks, compliance duties, master data accuracy, documented procedures, and effective stakeholder support.

Key responsibilities of the role will include:

• Leadership and service delivery: Lead, coach and develop the AP, AR and Procurement Team Leaders to deliver high-quality, customer-focused transactional services. Build a strong control culture and ensure work is prioritised effectively to meet deadlines (month-end, audit and regulatory requirements). Partner with stakeholders to understand demand, manage escalations, and improve end-to-end processes and experience. Support workforce planning, recruitment, onboarding and training to ensure capability and resilience across the teams.
• Controls, compliance and risk management: Ensure transactional processes comply with organisational policies, delegations of authority, relevant legislation and audit requirements. Own and maintain documented procedures, key controls, and evidence standards across AP, AR and procurement transactional processes. Coordinate responses to internal/external audit requests and implement remediation actions to address findings. Identify, assess and manage operational risks (including fraud risk) and implement preventative and detective controls.
• Systems, reporting and continuous improvement: Act as the business owner for transactional workflows within relevant finance/procurement systems (e.g., ERP, invoice workflow tools, procurement portal), partnering with IT on enhancements and issue management. Develop and maintain a performance dashboard across AP, AR and procurement (e.g. invoice cycle time, backlog, first-time-right, debtor days, dispute cycle time, supplier query ageing). Lead continuous improvement initiatives to streamline processes, increase automation, improve controls and uplift stakeholder experience. Contribute to broader finance transformation initiatives impacting procure-to-pay processes.

  
What will you bring to the role? 

• Tertiary qualification in accounting, business, economics or related field is desirable and/or demonstrated equivalent experience.
• Demonstrated experience leading transactional finance and shared services functions, with accountability across Accounts Payable, Accounts Receivable and procurement partnering.
• Proven capability leading team leaders and/or specialist staff, with a strong focus on service delivery, coaching, performance management and continuous improvement.
• Strong understanding of procure-to-pay and customer billings processes, including practical control design, segregation of duties and Delegations of Authority (DOA).
• Experience in high-volume processing environments with tight deliverables (e.g., billing cycles, payment runs, month-end reconciliations).
• Experience using computerised accounting and procurement systems (e.g., SAP, Basware, Epicor or similar) and using data to drive performance and process improvement.
• Aged care and/or service industry experience is desirable.

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1700 staff caring for and supporting more than 2000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

How can you apply? 

If you believe you have the skills and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care's recruitment process or about the role, please contact us at employment@sccqld.com.au
  
Southern Cross Care is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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