_{11th March, 2025}

Job Title: Sales Support Coordinator
 
Location: Dartford (Kent)
 
Salary: Up to 35K (DOE)
 
We’re seeking a motivated and enthusiastic Sales Support Coordinator to join a growing team. This is a fantastic opportunity to be part of a creative, fast-paced, and dynamic business environment.
In this role, you will be integral in supporting our sales team and enhancing the overall customer experience. 
 
About Us:
A leading designer and manufacturer of handcrafted, high-quality industrial-style lighting and furniture. We serve both trade and consumer customers across the UK and internationally. Our collections merge timeless design with contemporary trends, featuring premium materials like brass, pewter, and glass to create lighting solutions that elevate residential, commercial, and hospitality spaces.
With a strong reputation in the design industry, we are celebrated for our craftsmanship, innovation, and sustainability. We work closely with interior designers, architects, and businesses to offer stylish, functional lighting solutions that transform any space.
We cultivate a collaborative, creative, and forward-thinking environment. As we continue to grow, we’re looking for a Sales Assistant to support our sales team, assist customers, and maintain strong client relationships.
 
Key Responsibilities:
 
Customer & Sales Support:

• Respond to sales inquiries via email, phone, and live chat, ensuring all interactions are logged in Salesforce.
• Follow up on sales leads, nurture customer relationships, and identify potential for future sales.
• Assist with new business development by prequalifying leads through cold calls and research.
• Provide exceptional customer service in the showroom, ensuring a positive and engaging experience for visitors.
• Maintain showroom presentation, ensuring all products are displayed correctly, and report any issues to management.

Sales Operations & Administration:

• Organize and manage incoming sales calls, ensuring efficient workflow, particularly for outbound sales activities.
• Provide administrative support to the sales team to streamline internal processes and sales operations.
• Maintain accurate customer records in Salesforce, tracking leads and sales opportunities.
• Provide regular reporting on sales performance, customer engagement, and relevant data for decision-making.

Marketing & Business Development Support:

• Assist in the creation and execution of sales campaigns, newsletters, and social media content.
• Suggest improvements to order processing and operational efficiency.
• Support showroom events and client meetings, ensuring organization and a high level of customer engagement.

Process Improvement & Compliance:

• Ensure all customer interactions comply with GDPR regulations and company policies.
• Utilize Salesforce to manage accounts and track sales progress effectively.
• Collaborate with the sales and wider team to contribute to business growth and success.

What We’re Looking For:

• Strong communication and interpersonal skills with a natural ability to engage with customers.
• Proactive and self-motivated approach, with an excellent attention to detail.
• Experience in sales, customer service, or administration is desirable, but not essential.
• Confidence in using CRM systems (Salesforce experience is a plus).
• A team player who thrives in a fast-paced, dynamic environment.

This role offers a unique opportunity to join a growing company, develop sales and customer relations skills, and be part of a team that values creativity, collaboration, and excellence in customer service.
 
Company Benefits:
We offer a competitive benefits package designed to support your professional growth, well-being, and work-life balance, including:

• Generous holiday allowance: 20 days + 8 performance-based bonus days, plus all bank holidays (total of 36 days).
• Ongoing training & career development: Including mentoring and coaching from external professionals.
• Annual performance bonus & salary reviews: To reward your contributions.
• Company mobile phone: Provided for work-related purposes.
• Perkbox scheme: A range of employee discounts and perks.
• Well-being benefits: Including treatments like massages and nail care.
• Eye test support: To maintain health and comfort at work.
• Birthday perks: A birthday voucher and a paid day off to celebrate.
• Exclusive staff discounts on our products.
• Regular team-building activities: Including social events, weekly lunches, parties, and drinks.

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