_{11th February, 2025}

Internal Sales Support Co-ordinator – Job Specification
 
 
DEPARTMENT:    Sales & Marketing
 
RESPONSIBLE TO:      Matt Hannant (Sales & Marketing Director)
 
PURPOSE OF JOB:      
To support sales growth and operational efficiency of TRT Lighting by acting as a central point of contact for UK sales team and customers.  To field enquiries and arrange quotations
 
Responsibilities & Duties:

• Manage email and telephone enquiries from UK customers including tunnel, streetlighting and FW Thorpe group customers.
• Create customer quotations.
• Utilise and update CRM where appropriate.
• Liaise with field sales team to provide internal info where needed.
• Liaise with technical/operational teams to resolve customer issues and field sales requirements.
• Attend exhibitions and demo van showcases as required.
• Create positive working relationships with other departments.
• Provide cover as and when needed for sales administration function and reception.
• Maintain a good understanding of the TRT product range.
• Be available and engaged with training opportunities.

• External lighting products and specifications.
• Experience in a customer facing role.
• Using CRM system/s and creating quotations.
• Dealing with people on the phone.