_{20th December, 2024}

Sales & Product Advisor – Role Profile
 
Duties include but not limited to:

• Liaising with customers via telephone & email
• Answer queries and obtain relevant information. Advising customers on order status e.g., stock availability, delivery updates etc.
• Printing of email orders, replying to customer via email
• Raising customer invoices, orders & works orders
• Using the company system to input sales orders whilst checking prices against customers own price list.
• Using the company system to raise works orders for production of manufactured items.
• Checking orders raised by other staff for errors such as delivery addresses, product codes and quantities, prices etc.
• Liaise with accounts where relevant to ensure customer account is up to date.
• Maintaining and updating sales and customer records.
• Liaising with production & warehouse team
• General office admin duties
• Managing the post, i.e. franking etc.

The candidate must be confident in answering telephone calls with a keen eye for detail and the ability to work in a fast-moving environment.
 
Ideal Candidate:

• Excellent computer and numeracy skills with good working knowledge of Microsoft office
• Excellent organisational skills and commitment to detail and accuracy.
• Effective communication skills and the ability to form and maintain business relationships.
• Able to work collaboratively with people across various departments. Good time management skills whilst working to deadlines

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