_{18th December, 2025}

Homeless Outreach Team Leader (Support Worker Positions Also Available)

Location:                    North Somerset
Hours:                        37.5hrs per week
Salary:                        £16.48 per hour PAYE + £1.99 per hour holiday pay
Contract:                    Temp till Mar 26
  
Role Overview:

• We are seeking a motivated and compassionate Homeless Outreach Team Leader to lead a frontline outreach service supporting people who are rough sleeping or at risk of rough sleeping. The role is responsible for the day-to-day management of the outreach service, ensuring high-quality, person-centred support is delivered consistently and safely.
• Working both strategically and operationally, the Team Leader will lead and support staff, carry a small caseload, and work closely with partner agencies to improve outcomes for individuals experiencing homelessness. This is a demanding but rewarding role that requires strong leadership, sound judgement, and a commitment to collaborative working and continuous improvement.

Working Hours:

• The role involves 2x early morning shifts per week (6am – 2pm) and 3x day shifts (9am – 5pm)

Main Responsibilities

• Lead, manage, supervise, and motivate the outreach team, ensuring appropriate staffing levels, rota cover, and effective performance
• Oversee the day-to-day delivery of the outreach service, maintaining high standards of practice and client engagement
• Build and sustain positive, professional, and trusting relationships with clients, staff, and partner agencies
• Provide person-centred, asset-based support that enables individuals to address their needs and achieve meaningful goals
• Carry a caseload and participate directly in outreach work, including early, late, and occasional weekend shifts
• Promote and model good practice, ensuring consistent advice, communication, and support across the service
• Coordinate and respond to referrals from partner agencies and outreach systems in a timely and appropriate manner
• Work collaboratively with external agencies to support access to housing, health, and wider support services, advocating on behalf of clients where needed
• Monitor service delivery and outcomes, producing reports, case studies, and feedback to demonstrate impact
• Support staff development through supervision, guidance, training, and performance management
• Contribute to multi-agency meetings and joint working arrangements to improve local responses to homelessness
• Ensure health and safety, safeguarding, confidentiality, and data protection requirements are met
• Support a positive team culture that promotes learning, resilience, and reflective practice
• Undertake other duties consistent with the role and service needs

  
To apply for this role, please apply through the website or call Nathan Jackson on 0117 923 9100.
  

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