_{19th November, 2024}

Alpha HPA is an ASX-listed speciality metals and materials company. You will be working as part of a low environmental impact sustainable business, committed to supporting decarbonisation technologies with their innovative refining process. 

As the Technical Sales and Customer Support Manager, you will provide technical support to the Sales & Marketing Manager as well as being the technical liaison between Alpha’s Customers and Alpha’s Production and Product Development Team.

You will be tasked with utilising your technical expertise in guiding product preparation and internal order management. In addition, you will  provide technical guidance and assistance to external customers whilst driving sales growth and fostering long-term relationships.   

This is a brand-new position for this fast-growing business and will require you to work closely with key members of the leadership, marketing,  technical and sales teams as well as building strong relationships with their customers, suppliers, packaging & shipping partners as well as engaging with industry associations and networks.

The Technical Sales and Customer Support Manager  will directly report to the Sales and Marketing Manager, and  will be required to travel regularly to the Gladstone site as well as internationally to existing and future customers.

We would be really pleased to receive your application for this role, should you be looking for an opportunity to grow and develop your career with a business driven by cutting-edge process technology.

• Bachelor’s degree in Materials Science / Chemistry or a related field
• 5 - 10 years of post-graduate experience in technical sales support, customer relations or similar within a future facing industry is highly preferred
• Strong understanding of chemistry principles, particularly as they relate to materials used in battery or semiconductor applications.
• Excellent communication and interpersonal skills, with the ability to effectively convey technical information to diverse audiences.  
• Proven ability to collaborate cross-functionally and work effectively in a fast-paced, dynamic environment
• Strong problem-solving skills and a high attention to detail coupled with a customer-centric approach to business
• Experience in relevant software tools and CRM Systems
• Self-motivated, highly pro-active and resilient attitude.

About Alpha HPA 
Alpha HPA Production Facility is the application of the company’s licensed Smart SX technology to produce a range of high purity aluminium products, most notably their Ultra High Purity Alumina, Ultra High Purity Precursors and Ultra Boehmite. 
These products will provide the raw materials used by leading decarbonisation growth industries including LED lighting and lithium-ion batteries for electric vehicles. 
 
That's just what we do, this is who we are: 

• We’re a team of collaborators and hard workers who look out for one another. Everyone is encouraged to challenge and contribute to the way we work. 
• We’re a company that’s investing in improving our community through the way we operate. 
• We’re a group of leaders who listen and act. We want to make sure our employees can create a better life for themselves and their families. 
• But most of all, we’re agents in a culture of continuous improvement. We are always looking to improve. 

If this sounds like a culture you would want to be a part of, we would be really pleased to receive your application via the link below. 
 
Alternatively, should you wish to discuss this role in more detail please contact Margaret O’Malley at Pacific People Solutions on +61 7 3518 8722 or via email margaret@pacificpeoplesolutions.com

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