_{31st July, 2026}

Health Services Organisation located in Adelaide CBD are looking for an experienced Collections Officer for an initial 6 month contract.
  
This position is ideal for someone who has strong relationship-building skills with empathy, resilience, and an outcome-focused mindset. You'll be engaging with customers during sensitive circumstances, requiring the ability to ask thoughtful questions, actively listen, and communicate effectively to achieve positive outcomes.
  
Responsibilities

• Engage with customers to understand their circumstances and identify appropriate solutions.
• Build and maintain positive customer relationships through empathetic and professional communication.
• Negotiate and manage payment arrangements in accordance with internal policies and regulatory requirements.
• Maintain accurate and detailed records of customer interactions, agreements and case progress.

  
Required Background

• 2-5 years high-volume Collections experience
• Good Reconciliations experience required
• Strong communication and interpersonal skills required to guide challenging conversations whilst demonstrating empathy.
• Excellent problem-solving, negotiation, and decision-making abilities.
• Strong attention to detail
• Sound understanding of hardship assistance, collections processes, and relevant regulatory obligations.

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