_{26th February, 2026}

We are seeking 2 motivated and experienced team members to step into the role of Customer Service Team Leader. This position is responsible for leading the day-to-day operations of the Support Hub, supporting agents across voice and digital channels, and ensuring we consistently deliver a high-quality customer experience to our trade customers.

Please note: This role is Auckland-based only. Applicants must currently be based in Auckland.

The Support Hub Team Lead is responsible for leading the day-to-day operations of the Support Hub, supporting agents across voice and digital channels, and ensuring a consistently high-quality customer experience for our trade customers.

Key responsibilities include:

• Providing daily supervision, coaching, and performance support to agents
• Monitoring service levels, quality, productivity, and adherence
• Managing real-time queues across voice and digital channels
• Acting as the first point of escalation for complex enquiries
• Supporting onboarding, training, reporting, and continuous improvement initiatives
• Working closely with the Support Hub Manager and key internal stakeholders

What We’re Looking For:

• Minimum 3 years’ experience in the automotive trade industry
• Experience in a support hub/contact centre environment (voice and digital)
• Strong knowledge of parts management, ordering processes, and trade customer requirements
• Confidence in coaching team members and managing escalations
• Strong communication skills and ability to interpret operational data
• A calm, resilient, and customer-focused approach

If you are passionate about developing others, driving performance, and improving customer experience — and are Auckland-based — we encourage you to apply today!

For more information please reach out to Sophie Win

Apply For Job