We are seeking a full time (fixed term - 12 month) Customer and Communications Partner to work across our WWHS sites within the Business and Strategy team!
ABOUT THE ROLE
The Communications and Customer Partner plays a critical role in building collaborative relationships with customers and the community to drive positive customer experience and maximise engagement with communities throughout West Wimmera Health Service (WWHS), managing customer feedback and a range of communication and engagement strategies and programs.
This position is responsible for leading both strategic initiatives and day-to-day public relations activities. The role also has responsibility for assisting to develop internal communications programs to maximise WWHS staff engagement.
KEY SELECTION CRITERIA Essential
Effective communication and organisational skills.
Experience in communications, public relations or marketing, with a proven ability to write for a range of audiences and to develop marketing and communications strategies and activities.
Experience working as a consumer advocate or managing complaints processes, with an ability to apply liaison, negotiation and verbal communication skills.
Demonstrated information and technology experience, including the use of Microsoft Office and design programs.
Demonstrated experience in analysis and report writing skills.
Ability to be able to communicate effectively and confidently, and to build relationships, with consumers, staff and stakeholders.
Ability to work autonomously, take initiative and maintain confidentiality, as well as work collaboratively within multidisciplinary teams.
Adaptable to change, with an ability to respond positively and calmly to changing priorities and quickly grasp new concepts.
KEY RESPONSIBILITIES:
Building collaborative relationships with customers and community.
Leading both strategic initiatives and day-to-day public relations activities.
Provision of specialist advice and recommendations on communications and engagement strategies, content and approaches.
Coordination of the Service’s feedback process in collaboration with senior managers, encouraging and supporting customers to actively participate in sharing their experiences with the Service.
APPLICATIONS CLOSE 10 JANUARY 2025
HOW TO APPLY Submit the following:
Your resume, including a comprehensive employment history, the qualifications you hold and the contact details for at least three referees.
A cover letter outlining your suitability for the role. In your response, please consider
A document addressing the above Key Selection Criteria using recent examples of your experience.