_{12th February, 2026}

Advance Thinking is partnering with a leading organisation in the Australian insurance sector undergoing significant technology transformation impacting frontline call centre and operational teams. 
  
We are seeking a highly capable Change Manager with strong technical change experience and proven delivery within call centre or frontline environments. 

This is a high-priority, high-visibility program requiring someone who can confidently bridge technology and frontline operations. 
  
The Role 
You will lead end-to-end change delivery across a complex technology transformation impacting customer-facing teams. 
  
Key responsibilities include: 

• Develop and execute comprehensive change strategies aligned to program objectives 
• Conduct detailed impact, readiness and stakeholder assessments 
• Translate complex technology concepts into clear, practical business communications 
• Drive engagement across executives, technology teams and frontline call centre stakeholders 
• Support leadership sponsorship and operational readiness 
• Coordinate training, adoption and reinforcement activities 
• Manage resistance and embed sustainable behavioural change 
• Work closely with program and project teams to meet delivery timelines 

  
Candidate Profile 

• Proven experience delivering change within call centre or frontline operational environments (essential) 
• Strong background in insurance or financial services technology transformation 
• Demonstrated technical change capability — able to understand system impacts and process shifts 
• Strong analytical skills to assess adoption, readiness and impact 
• Exceptional stakeholder management across operational and executive levels 
• Comfortable operating in fast-paced, high-priority programs 
• PROSCI, PMP or similar certification desirable 

  
Why This Opportunity? 

• Critical frontline transformation initiative 
• Strong executive visibility 
• Immediate requirement 
• Competitive day rate 
• Hybrid working flexibility 

  
If you’re a technically strong Change Manager who understands the realities of frontline call centre environments — and can drive structured, measurable change — we’d love to connect.

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