_{12th February, 2025}

About our client:
Resolve Divorce is a leader in Family Law, recognised as Australia’s Best Boutique Law Firm 2023, Resolve Divorce has a clear purpose; to improve the way couples experience divorce in Australia and to help lessen its impact on them and their children; financially and emotionally.
 
Located in Melbourne Street, North Adelaide in a newly refurbished office, Resolve Divorce use the skills, experience, and passion of their legal and operations team to deliver an exceptional client experience.
 
About the Opportunity
Resolve Divorce understand the importance of providing exceptional support and care to their clients during their legal journey. This newly created role of Reception Coordinator plays a pivotal role in ensuring that front-office operations and client experience align with the firm’s mission of offering compassionate and effective legal assistance to families in need.
 
Key Responsibilities:

• Provide exceptional client service, anticipating needs and ensuring a positive experience across all interactions (in-person, phone, email).
• Oversee the smooth operation of reception activities, ensuring professionalism, organisation, and efficiency.
• Supervise, mentor, and support reception staff, managing workflows and task delegation to maintain high-quality service delivery.
• Assist legal teams with critical administrative tasks, such as document preparation, diary management, and correspondence handling.
• Coordinate client appointments, scheduling, and meeting room bookings to ensure seamless daily operations.
• Identify and implement opportunities for process improvements in reception and administrative functions to drive streamlined efficiency and high performance.
• Uphold strict confidentiality of client and firm information while adhering to legal and regulatory standards.

What we’re looking for:

• Senior experience (minimum 5-years) in a reception role ideally as a senior receptionist or office coordinator, specialising in professional and engaging customer service.
• Proven ability to manage high-volume, fast-paced, client-facing reception environments with professionalism and efficiency.
• Advanced proficiency in administrative tools and systems, including CRMs, Microsoft 365, and document management systems.
• Excellent verbal and written communication skills, with a warm and professional tone.
• Ability to manage multiple tasks, prioritise effectively, and solve problems proactively.
• Strong skills in planning and coordination to ensure smooth front desk operations and timely task completion.
• Natural leadership style with experience mentoring, guiding, and delegating tasks to team members.
• Hands-on approach to managing workflow, front-office excellence, and administrative tasks.
• Detail-oriented with a focus on maintaining high-quality standards and streamlined efficiency.
• Strong time management skills to ensure efficient coordination of front-office operations.

Why consider working for Resolve Divorce?

• Be part of a successful, high growth business with an exciting future.
• Dynamic, stable, and passionate team with a great culture and focus on client experience.
• Opportunity to grow and develop with this exciting business.

Sound like you?
If you'd like to learn more or receive a copy of the Position Description please do not hesitate to contact Nicole on 0413 319 171. To apply, please submit a cover letter outlining your relevant experience as detailed in the advertisement, along with your resume.
 
We maintain the discretion to extend an offer at any stage of the recruitment process. If you are interested in the position submit your application as soon as possible!
 
To streamline the process, we kindly request that recruiters and candidates refrain from directly contacting the client. The client has enlisted the services of BespokeHR exclusively for this role. If you or any potential candidates are interested in applying, kindly utilise the provided 'apply' button."

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