_{18th September, 2026}

Lead people. Strengthen service delivery. Make a real difference.

We’re looking for an experienced and people-focused Home Care Coordination Team Lead to lead our Coordination Team and help ensure clients receive safe, reliable and high-quality home care services.

This is a leadership role for someone who enjoys developing people, improving performance and solving operational challenges. While you’ll maintain a strong understanding of home care coordination, your primary focus will be on leading the team —  not managing your own client workload, but working closely alongside the team, providing guidance, support and leadership to help them succeed.

What you’ll be responsible for:

• Lead, motivate and support a team of Care Coordinators.
• Set clear expectations, priorities and performance standards.
• Monitor team KPIs, productivity, service continuity and workforce utilisation.
• Lead team meetings, daily huddles and operational planning.
• Coach team members and support capability, development and succession planning.
• Identify and address performance and capability concerns.
• Oversee workload allocation and workforce coverage.
• Proactively manage vacant visits, staffing risks and service disruptions.
• Act as the first escalation point for complex coordination and service delivery matters.
• Monitor quality, compliance, incidents, complaints and operational risks.
• Use service data and team feedback to identify improvement opportunities.
• Lead approved process improvements and support organisational change.
• Build strong relationships with clients, families, support workers, managers and external stakeholders.
• Promote a culture of accountability, collaboration, customer focus and continuous improvement.

What we’re looking for:
You’ll be a confident and capable leader who can balance people leadership with operational accountability.

Ideally, you’ll bring:

• Experience leading or supervising a coordination, scheduling or home care team.
• Strong knowledge of home and community care service delivery.
• Excellent communication and relationship-management skills.
• Confidence coaching people and managing performance conversations.
• Strong organisational and problem-solving skills.
• The ability to prioritise competing operational demands.
• A proactive approach to identifying and managing risk.
• Experience working with quality, compliance and service standards.
• A genuine commitment to client outcomes and high-quality care.
• The ability to influence, collaborate and work effectively across teams.

Experience working within the New Zealand health, disability, aged care, ACC or community care sectors will be highly regarded.

Why This Role?

This is an opportunity to step into a leadership position where your impact extends beyond individual clients to the performance, capability and culture of an entire Coordination Team.

You’ll have the opportunity to:

• Develop and empower a team of professionals.
• Influence operational performance and service quality.
• Lead meaningful process improvements.
• Work closely with senior leadership and wider operational teams.
• Make a tangible difference to client and workforce outcomes.
• Help shape a positive, accountable and high-performing team culture.

If you’re ready to move beyond day-to-day coordination and take the next step into people and operational leadership, we’d love to hear from you.
Apply now to join our team as Home Care Coordination Team Lead.

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