_{20th June, 2025}

Brennan. Where true performance thrives. 

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. 

It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. 
  
Why join Brennan 

True performance for our customers starts with a true belief in our people. 
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. 
   
True rewards 
 
In addition to competitive remuneration, Brennan offers extensive benefits, including: 

• Training and certification bonuses 
• Culture Awards that recognise excellence 
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors 
• Vibrant, fun social activities 
• Discounted hardware and software 
• An environment that embraces learning and development 

  
The Role

We are looking for a level 1 Managed Services Consultant to join our team, in our Perth office. As a key member of the Managed Services team, you will be mainly providing onsite IT support to our Managed Services clients. You will provide 1st level IT support for your assigned clients. 

You will take ownership of your assigned clients, and ensure we deliver excellence in customer service, provide the highest possible level of technical assistance, while adhering to service level agreements. 

The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure, especially desktop support and a good understanding of ITIL processes.  

Key Responsibilities:

• Provide L1 support for service delivery teams and resolve tech issues ensuring SLA targets are hit.
• Rotational onsite support at client locations working through problem management.
• Maintain and administer systems like, Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed. 
• Ensure adherence to our Service Delivery policies, processes and procedures.
• Support clients using Microsoft Office suite of products - O365.
• On site Desktop support working within ITIL foundations.

What skills and experience you bring:

• Minimum 2 years IT experience.
• Previous experience working on Microsoft office suite.
• Industry certifications. (ITIL)

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check. 

Brennan is an equal-opportunity employer.

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