_{30th May, 2025}

Brennan. Where true performance thrives. 
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. 
It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. 
  
Why join Brennan 
True performance for our customers starts with a true belief in our people. 
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. 
   
True rewards 
In addition to competitive remuneration, Brennan offers extensive benefits, including: 

• Training and certification bonuses 
• Culture Awards that recognise excellence 
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors 
• Vibrant, fun social activities 
• Discounted hardware and software 
• An environment that embraces learning and development 

Your role:
As a Technical Lead within our Managed Services team, you will serve as the dedicated technical authority for an enterprise client's cloud-centric Infrastructure, with a primary focus on delivering cutting-edge solutions leveraging cloud platforms. This is a Sydney based role with excellent hybrid working arrangements. 

This role requires a deep expertise in cloud technologies, with onsite presence as needed, and encompasses the management of compute, storage, backup, and virtualization within a predominantly cloud-driven framework.

Your key responsibilities:

• Monitoring and optimizing IT systems for performance, security, and scalability, focusing on a managed environment encompassing Azure Compute and Storage, cloud-native backup solutions, VMWare in hybrid setups, and scalable cloud architectures.
• Managing problem management processes and working day-to-day on investigations and resolution of escalated security and other IT issues across cloud and hybrid environments.
• Maintaining and administering systems, which includes Desktops (Windows OS), Microsoft Office suite, Office 365, and Windows server support. Includes end-user support and liaising with a diverse vendor ecosystem and internal IT teams.
• Maintaining effective communications with your clients and leading the team technically as the key customer contact.
• Leading coordination with internal teams and vendors for seamless service delivery, including close working relationships with customer IT leads at mine sites, head office, and vendors.
• Developing new strategies to increase efficiency in the systems and performing system analysis and recommending improvements with a focus on cloud optimization and hybrid interoperability.

Key skills required to be successful in the role:

• Minimum of 10 years of IT experience with advanced infrastructure and systems management skills.
• Expertise in Azure Compute and Storage services for designing and managing cloud-based deployments.
• Advanced skills in VMware environments within hybrid cloud contexts, with additional experience in Commvault or similar technologies.
• Proficiency in Wintel environments, with advanced skills in Active Directory and Office 365 management.
• Expertise in cloud platforms, with advanced skills in Azure (essential) and familiarity with AWS (desirable) or GCP (desirable).
• Strong analytical and problem-solving skills, with the ability to perform break fix analysis and root cause analysis effectively.
• Excellent verbal and written communication skills.
• Ability to administer Microsoft SQL servers and Windows RDS servers.
• Experience acting as the final escalation point for complex/high impact issues and liaising with 3rd party vendors.
• Industry certifications and select areas of IT specialization, including advanced cloud certifications such as Azure Solutions Architect Expert, Azure DevOps Engineer Expert, or AWS Certified Solutions Architect (desirable).

Note: As part of our hiring process, you will be required to undertake a Technical Assessment and National Criminal History Check.

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