04th October, 2026
- Make a meaningful difference to the wellbeing of veterans’ families.
- Lead and support a committed network of volunteers and Legatees.
- Deliver programs that strengthen connection across Far North Queensland.
About the Company
FNQ Legacy delivers wellbeing services and community programs to eligible beneficiaries connected to the veteran and Defence community. Through personalised support, practical assistance and community connection, the organisation helps individuals and families access the support they need.
About the Role
FNQ Legacy is seeking a compassionate, organised and proactive Defence Family Wellbeing Coordinator to support beneficiaries and coordinate the volunteers and Legatees who help deliver its services.
Reporting to the Executive Officer, you will combine direct wellbeing support with volunteer coordination and program delivery. From visiting beneficiaries and connecting families with services to welcoming new volunteers and developing community activities, your work will make a tangible difference to people across the region.
Based in Cairns, the role includes home and hospital visits and travel within Far North Queensland, including Innisfail, Mareeba and Tully.
Your Responsibilities - Provide ongoing wellbeing support, welfare checks and regular contact with beneficiaries, including home and hospital visits where required.
- Identify individual and family needs and connect beneficiaries with appropriate external services.
- Support newly eligible beneficiaries, including families of currently serving Defence members.
- Recruit, onboard, roster and support volunteers and Legatees, setting clear expectations and encouraging ongoing feedback.
- Maintain volunteer compliance records, including police checks, Blue Cards and required training.
- Develop and deliver wellbeing programs and activities that respond to beneficiaries’ current and emerging needs.
- Coordinate participation in Legacy Links and support events involving beneficiaries and volunteers.
- Build referral relationships with DVA, Open Arms, RSL, Defence units and other community services.
- Maintain accurate case notes and CRM records, prepare wellbeing reports for the Board and assist with relevant grant acquittal reporting.
About You
You are approachable, empathetic and confident building relationships with people from diverse backgrounds. You bring sound judgement, strong organisational skills and the ability to balance individual support needs with the coordination of volunteers and programs.
You will demonstrate:
- Experience supporting vulnerable people or families or working in a community services setting.
- Experience coordinating volunteers or leading and supporting a team.
- The ability to manage a caseload and multiple programs concurrently.
- Strong communication and interpersonal skills, with a collaborative approach.
- Confidence using CRM systems and standard office software, with attention to accurate record keeping.
- A deep understanding of, or connection to, the veteran and Defence community.
- A Certificate III or IV in Community Services, Individual Support or a related field, or a willingness to work towards this within 12 months of appointment.
Essential Requirements - Current National Police Check.
- Current Blue Card.
- Current First Aid and CPR certification.
- Current Australian driver’s licence.
- Willingness to travel within Far North Queensland.
Benefits
Working with FNQ Legacy offers the opportunity to make a meaningful difference to veterans’ families through practical assistance, wellbeing support and community connection. The organisation helps families navigate loss, hardship and the impacts of service, while creating opportunities for education, personal development and social inclusion. In this varied role, you will build rewarding relationships with beneficiaries, volunteers and community partners across Far North Queensland. You will also have the opportunity to develop your skills and contribute ideas to programs that respond to local families’ needs.
How to Apply
Please apply via the link, including a recent copy of your resume.
Closing date for applications will be
1700hrs Friday 1st November 2026 Elite Executive reserves the right to conclude this process earlier should the right candidate be identified.
Please note that all communication with Elite Executive is maintained strictly confidential. No information will be forwarded to any party without your permission as we respect your right to explore employment opportunities.
At Elite Executive we are committed to creating inclusive workplaces that promote and value diversity and inclusion. We encourage and welcome people from all backgrounds who meet role requirements to apply.
ONLY APPLICANTS WITH THE RIGHT TO WORK IN AUSTRALIA WILL BE CONSIDERED FOR THIS ROLE
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