_{19th June, 2025}

Senior Manager, Service Provider Governance
Sydney CBD | 3 days office / 2 days WFH | $150 – 160k + super + bonus potential | Permanent
  
Help keep the bank running - by leading the governance that keeps its critical Service Providers CPS 230-compliant.
  
Our client is a leading Australian financial services business. We are looking to recruit a Senior Manager, Service Provider Governance as part of their newly formed team charged with ensuring Material Service Providers are governed effectively and in compliance line with the new APRA CPS 230 standard.
  
As Senior Manager, you’ll step up from pure execution to own stakeholder escalations, mentor Managers and Associates and fine-tune the frameworks that protect the bank from third-party failure.
  
This is an exciting and diverse role for a governance, third party risk management (TPRM), supplier risk, operational resilience, vendor management or procurement professional to grow their career with a leading, employer of choice.
  
We are particularly interested in candidates who have prior experience governing Material Service Providers relationships across banking services, technology, BPO, payments or merchants.
  
In this senior post you’ll set the bar - providing guidance, expertise, and example - so every provider is governed fully in line with the new APRA CPS 230 standard.
  
What you’ll be doing

• Governance ownership – chair monthly high-level governance forums for ~5 Material Service Providers, lock agendas, ensure attendees are briefed, collect governance inputs (e.g. monthly SLA reporting), monitor and track actions.
• Escalation point – handle high-stakes issues and urgent CPS 230 questions from senior service-owners and Service Providers, ensuring rapid resolution.
• Documentation of key plans – lead documentation of governance plan and contingency plans for ~5 Material Service Providers, collaborate with business stakeholders to draft, plus evidence of sustainability and performance controls.
• Coach stakeholders – prep service-owners and Service Providers so they know exactly what to present and why; translate policy into plain English guidance.
• Spot and fix gaps – track risk-assessment actions and suggest process tweaks or improvements that lift the whole framework, drive compliance and reduce risk for the organisation.
• Mentor & uplift – coach Manager and Associate-level peers and help build the team’s capability as CPS 230 beds in.

• 5+ years’ experience in governance, third party risk management (TPRM), supplier risk, operational resilience, vendor management or procurement, ideally with Material Service Providers under APRA CPS 230 / 231.
• Proven success steering Material Service Providers through risk assessments, BCP / contingency planning, sustainability metrics and performance reporting
• Track record of leading escalations and influencing senior stakeholders.
• Hands-on experience with COUPA Risk Assessment (or comparable tooling) and a knack for turning data into insight is desirable
• Collaborative style - able to coach, challenge and hold people to account.
• Deep working knowledge of CPS 230 / CPS 231 and the ability to translate policy into practical guidance.
• A “helpful first” mindset - always looking for what’s best for the organisation and its customers.  

• Visibility & impact – operate in an oversight role that reports up through the organisation with keen Board interest. This is an opportunity with impact.
• Career runway – shape a green-field function that is set to grow in size; position yourself for future leadership in Operational Resilience.
• Hybrid flexibility – 3 collaborative days in the Sydney CBD campus, 2 days of focused work from home.
• Modern campus perks – central Sydney CBD location, significant staff discounts and benefits, beautiful workspace, onsite cafes and food, close to transport, end-of-trip facilities and more

• You’ll need unrestricted work rights in Australia (citizen, PR or NZ citizen). Unfortunately we can’t provide visa sponsorship or relocation support.
• At Alfabet | Recruitment + Search we review every application with care. We’re hiring across multiple roles - so if you fit the brief, we’d love to hear from you.