_{14th February, 2025}

Position: Call Centre Representative
Position Type: Full-time
Compensation: Competitive wages ($18–$23/hour) based on experience, with benefits available after probation
Reports to: Contact Centre Manager
Department: Operations

Job Summary:
As a Call Centre Representative, you will create positive experiences for customers through telephone interactions and email. Your primary responsibility will be scheduling appointments for various installation and retrofit services. As the first point of contact for customers, clients, and business partners, you will play a key role in representing the company. Working as part of the Operations Team, you will collaborate to efficiently schedule and dispatch technicians nationwide while managing queries and online appointment bookings to ensure all appointments are well-planned and executed.
Key Responsibilities:

• Appointment Scheduling: Schedule installation services and provide general information about the company’s offerings.
• Pre and Post Booking Support: Assist customers with adjusting and coordinating online booking appointments, ensuring a seamless experience.
• Detail Orientation: Manage multiple tasks with attention to detail.
• Communication: Handle inbound and outbound calls and emails, demonstrating excellent communication and customer service skills.
• Reporting and Administrative Tasks: Perform necessary reporting, mailing, and communication duties as required.

Qualifications:

• Language Proficiency: Fluent in English, both verbally and in writing.
• Experience: Minimum of two years in a customer service-related environment; call centre experience is an asset.
• Computer Skills: Strong computer skills and the ability to navigate various software systems.
• Flexibility: Willingness to adjust your schedule based on business needs.
• Personal Attributes: Smart, independent, self-motivated, empathetic, solutions-focused, and passionate about supporting customers.
• Reliability: Proven track record of punctuality and reliability.

What We Offer:

• Competitive wages based on experience.
• Comprehensive benefits package available after the probationary period.
• Training to equip you with the necessary skills and knowledge.
• Opportunities for career growth and development in a supportive team environment.

  
Want to join the Team? Please apply to 
+1 469 4053196
Janine.LeRoux@archstaffing.ca
#INDR1

About TAPP Workforce Solutions Inc.

At TAPP Workforce Solutions Inc., we believe in more than just filling jobs—we connect great talent with great opportunities. As a talent acquisition company, we work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates. But our commitment doesn’t stop there.

We act as a talent agent for the professionals we serve, helping you navigate your career path, providing insights into new opportunities, and aligning you with roles that match your skills, aspirations, and goals. Whether you're actively looking or simply exploring your next move, we’re here to support your journey every step of the way.

Your success is our priority. Let's find your next opportunity together.

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