_{02nd December, 2025}

The Director of Customer Support and Sales is a key, hands-on commercial role. Focused on the North American market, this position is responsible for developing and executing strategies that grow aftermarket and small-project sales with existing airport customers. The Director will engage with airports, airlines, general contractors, consultants, and other stakeholders to identify opportunities and provide added value through modernization, upgrades, and lifecycle support.

This role combines strategic development with tactical execution—working closely with leadership to shape go-to-market plans and collaborating with cross-functional teams to deliver compelling solutions that meet customer needs.

Key Responsibilities:

• Develop and execute a strategic sales plan focused on existing airport customers and aftermarket opportunities.
• Build and maintain a robust pipeline of customer support sales activities, including spare parts, upgrades, retrofits, and modernization projects.
• Maintain awareness of planned airport capital projects and identify potential opportunities.
• Present regular updates on sales activities, pipeline status, and key customer developments to internal stakeholders.
• Host internal sales review and approval meetings throughout the sales lifecycle, from opportunity development through close.
• Prepare timely, accurate, and competitive proposals that balance customer requirements.
• Collaborate closely with Headquarters in Europe, to align regional initiatives with global strategies.
• Partner with Marketing to provide market intelligence, competitive insights, and content supporting customer engagement.
• Interface with internal departments (Finance, Operations, Customer Support, and Executive Leadership) to ensure alignment and delivery excellence.
• Conduct comprehensive customer requirement analyses, develop tailored solutions, prepare proposals, and participate in presentations and negotiations.
• Support smooth handover of awarded projects to execution and service delivery teams.
• Adhere to policies, procedures, and business ethics standards, ensuring consistent professional conduct.

Requirements / Skills / Abilities
Required:

• Minimum 5 years of sales or sales management experience in turnkey automated systems or equivalent technical industries.
• Proven success in aftermarket or customer support sales, ideally within airport or logistics automation environments.
• Deep understanding of baggage handling systems, including TSA, controls, and conveying technologies.
• Strong technical, analytical, and problem-solving abilities with a customer-first mindset.
• Exceptional presentation, communication, and relationship-building skills.
• Proven ability to identify opportunities, develop solutions, and drive deals to closure.
• Demonstrated leadership and collaboration skills across functional teams.

Preferred:

• Direct experience in system sales or application engineering for automated sorting systems.
• Background in airport baggage handling systems design, integration, or construction.

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