_{19th February, 2025}

Service and Technical Support Engineer 

JOB SUMMARY:
The Technical Service and Support Engineer primary responsibilities are the customer Service Contract’s technical support (phone and/or on-site), managing the service phone calls and supporting the Technical Writers to meet project deliverable deadlines. Additional controls engineering responsibilities may include research; estimating support; component selection; network design; panel design review; layout; device troubleshooting; PLC and HMI programming; on-site installation and debug; and after-sales support.
 
ESSENTIAL FUNCTIONS: 

• Timely technical support of customer system issue (phone or on-site). 
• Timely input service call reports for records and billings. 
• Understand AC/DC control systems. 
• Managing service calls and phone assignment 
• Able to use computer software for design engineering and PLC programing.  
• Assist and support the project management team in technical questions and issues. 
• Ability to develop electrical diagrams with varying levels of efficiency while being able to locate and correct mistakes found in electrical diagrams by themselves and others. 
• Be a valuable contributor to project teams. 
• Clearly communicate and collaborate with customers on troubleshooting system issues. 
• Communicate with other team members effectively and keep Administrative Coordinator advised of schedule; checking and using voicemail and email diligently; and maintaining the team relationship. 
• Other responsibilities as needed.

• Proficiency in several programming languages and control device networks for PLCs.
• Working knowledge of Rockwell PLC and HMI products 
• Working knowledge of AutoCad.
• Ability to read and understand schematics of electrical control systems. 
• Is willing to attend training and becoming certified in applicable controls technologies or programs to stay up to date on applicable controls technologies as advancements in the technology are made.
• Demonstrate effective organizational skills and multi-tasking abilities, have an acute attention to detail, the ability to receive direction and be a high-energy team player with the ability to work independently, as well as in a group environment.

• Bachelors degree in engineering or equivalent and/or 1-2 years in the field or related area.
• Experience in Baggage Handling Systems (BHS) and/or conveyor/material handling industry is preferred.
• Legally authorized to work in the United States
• Ability to obtain airport security clearance as needed

• Office setting and field locations.
• Collaborative, engaging and success driven culture
• Travel up to 30%