_{21st November, 2024}

IT Data Center Infrastructure Analyst
  
JOB SUMMARY:   
We own and operate several data center and computer room locations throughout our service territory and these locations provide the hosting environment for the applications, servers, storage, security, network and transport infrastructure required for our core business operations. This analyst position will receive daily/weekly work direction from the Data Center Operations Manager or Lead IT Infrastructure Analyst regarding IT infrastructure project assignments and operational issues within the data center environment. 
Primary duties will include network, firewall and server installation/removal and connectivity requests from Smart IT and updating inventory systems accordingly. This role will also respond to infrastructure break/fix issues and serve as the escort for IT service vendors needing access to the computer room. 
JOB REQUIREMENTS: 
General Competencies:

• General knowledge of data center operations
• Rack and Stack Windows and UNIX servers
• Collaborate with Asset Managers to keep environment operationally functional
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
• Ability to negotiate with and influence others – internally as well as vendors
• Ability to build relationships and work in a team atmosphere 
• Ability to provide and accept feedback
• Strong analytical and troubleshooting skills
• Professional oral and written communication skills  

• Knowledge of Data Center/Computing infrastructure components
• Knowledge of structured fiber optic and copper cable standards, management and utilization
• Very high emphasis on leadership and planning. Must be able to look ahead be proactive.
• Ability to analyze information from multiple sources for complex problem resolution
• Ability to work independently, prioritizing major tasks by overall impact to the company
• Understand/achieve business, Technology Organization, and departmental goals, strategies, and plans
• Ability to effectively utilize standard company computing applications (i.e. Outlook, Word, Excel, etc.)
• Ability to appropriately utilize documentation tools as required by specific job (CAD, VISIO, etc.)