About the Role 

The Program Director, Scams Prevention Framework, will lead a significant regulatory transformation program focused on enhancing scam prevention, fraud management and customer protection capabilities across our Client.

This role will assume leadership of an established program that has already completed its strategic and consulting phase and is now transitioning into long term delivery. The successful candidate will provide executive level leadership, governance and oversight across multiple workstreams while ensuring alignment with regulatory obligations, business priorities and customer protection outcomes.

Key Responsibilities 

• Lead delivery of the Scams Prevention Framework program across the organisation.
• Provide strategic leadership and oversight across multiple concurrent workstreams.
• Drive enterprise-wide alignment across business, technology, operational and risk functions.
• Chair Steering Committee meetings and executive governance forums.
• Prepare and deliver executive briefings, recommendations and status updates to senior stakeholders.
• Manage strategic dependencies, risks and issues across the program landscape.
• Ensure program outcomes align with regulatory obligations, business priorities and customer protection objectives.
• Collaborate across Financial Crime, Risk, RCEM, Fraud Operations, Digital, Mobile, Communications and Learning & Development teams
• Oversee governance, reporting, benefits realisation and program performance management.
• Support executive decision making through clear and meaningful reporting.
• Provide leadership and direction to Program Managers, Business Analysts and workstream leaders.
• Maintain accountability for delivery outcomes across scope, schedule, risk and regulatory commitments.
• Ensure effective stakeholder engagement across all areas of the organisation.
• Support implementation activities impacting both Australian and New Zealand operations.
• Drive alignment across multiple business units and delivery streams to achieve consistent outcomes.
• Lead stakeholder engagement to manage priorities, resolve dependencies and support successful delivery.

Skills/Experience 

• Minimum 15 years' experience leading large scale enterprise programs and strategic transformation initiatives.
• Extensive Program Director experience, ideally with 10+ years operating at Program Director level.
• Proven success delivering complex transformation programs within banking or financial services environments.
• Strong understanding of financial services products, operating models and governance frameworks.
• Demonstrated experience within one or more of the following domains:
  
  • Fraud Operations
  • Financial Operations
  • Payments
  • Digital Transformation
• Experience delivering regulatory, compliance, financial crime or risk transformation programs.
• Significant experience operating within large, complex and highly matrixed organisations.
• Demonstrated capability managing multiple workstreams and strategic dependencies simultaneously.
• Strong governance, risk management and executive reporting experience.
• Proven experience engaging Executive Leadership Teams and senior business stakeholders.
• Experience chairing Steering Committees and executive governance forums.
• Exceptional written, verbal and presentation skills.
• Strong commercial acumen and strategic decision-making capability.
• Ability to influence, negotiate and drive outcomes without direct authority.
• Deep understanding of the Australian financial services regulatory environment.
• Proven ability to lead enterprise-wide transformation programs with extensive stakeholder engagement.

Desirable Skills:

• Experience delivering scam prevention or fraud prevention programs.
• Experience working within major Australian banking organisations.
• Knowledge of Australian and New Zealand regulatory environments.
• Experience transitioning programs from strategy and advisory phases into delivery.
• Previous exposure to enterprise-wide financial crime transformation initiatives.
• MBA or relevant postgraduate qualification.
• PgMP, PMP, AIPM Executive Project Director (ExecPD) or equivalent certification.
• Certified Fraud Examiner (CFE), CAMS or similar industry accreditation.
• Advanced executive communication and stakeholder management skills.
• Experience leading large scale customer protection, risk or regulatory reform programs.
• Experience operating within complex matrixed organisations with multiple business and technology stakeholders.
• Exposure to financial crime, risk, fraud, payments or digital transformation programs within large enterprise environments.

WHO WE ARE 

Kirra Services is a leading provider of IT services and recruitment personnel, headquartered in Canberra, ACT. Award-winning winners of the Seek SARA 2025 Small Recruitment Company of the Year, we partner closely with a range of Federal Government agencies and are continuously seeking talented professionals to join our growing team.  

Kirra Services is proudly SupplyNation Certified and majority Indigenous-owned. We are committed to creating opportunities for all Australians and strongly encourage Aboriginal and Torres Strait Islander candidates to apply for all roles.