_{22nd June, 2025}

Join a dynamic team as a Service Desk Agent. This is an exciting opportunity to provide high-level technical support in a collaborative, fast-paced environment. You'll play a key role in troubleshooting, resolving technical issues, and delivering exceptional service to end-users.
 
Key Responsibilities

• Deliver specialised technical support via phone and email in a helpdesk environment.
• Troubleshoot and resolve complex technical issues, escalating where necessary.
• Maintain detailed logs of interactions and resolutions.
• Build and maintain expert knowledge of supported applications and systems.
• Provide user updates during issue resolution and negotiate timeframes for solutions.
• Contribute to process improvements to enhance service delivery.

What We’re Looking For

• 1 year of experience in technical support, preferably in large organisations.
• Knowledge of desktop applications, systems administration, and network engineering.
• Excellent communication and problem-solving skills.
• Service-oriented mindset with the ability to work effectively in a team.
• Baseline Security Clearance as a minimum.

Why Join Us?

• Long-term contract offering stability.
• Rotating roster between 7 a.m. and 7 p.m., Monday to Friday (37.5-hour workweek).
• Comprehensive training provided to set you up for success.
• Be part of a supportive team culture focused on innovation and excellence.

How to Apply - Submit your resume (in .docx format) along with:

• Proof of Security Clearance (including CSID and clearance level).
• Photo ID (Driver's Licence/Passport).
• Proof of right to work (Birth Certificate, Passport, or Work Right Check).

Applications close soon, so don’t miss your chance to join our team! We are committed to fostering diversity and inclusion in our workplace. We encourage applications from Aboriginal and Torres Strait Islander people, as well as candidates from diverse backgrounds. We believe that a diverse team brings different perspectives and strengths, enriching our work environment and contributing to our success.
 
Employer questions
Your application will include the following questions:

•  Which of the following statements best describes your right to work in Australia?
•  How many years' experience do you have as a Service Desk Agent?
•  How much notice are you required to give your current employer?
•  Do you have a current Police Check (National Police Certificate) for employment?
• We value diversity and inclusivity. Aboriginal, Torres Strait Islander people, and Veterans are encouraged to apply. If you identify as such, please feel free to indicate.
• Do you hold a current AGSVA Security Clearance?

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