_{27th May, 2025}

ABOUT SPORTS TRAVEL HOSPITALITY GROUP (STH GROUP)
STH Group is a Sodexo Live! company, with offices in London, Miami, Melbourne, Sydney and Auckland enabling a truly global reach and service offering for major sports events around the world. They partner with event owners to make the biggest sporting events in the world - even better. From Olympic Games, Cricket World Cups, Australian Opens, Rugby World Cups to NRL games in Las Vegas, their award-winning team cover the globe to create premium travel and hospitality programmes.   New Zealand Rugby (NZR) and Sports Travel and Hospitality Group (STH) recently announced a new four-year partnership to deliver premium, authentic and innovative experiences for rugby fans. Building on the previous All Blacks Tours partnership, STH will now offer both travel and hospitality experiences for rugby fans in NZ and across the world. This expands their rugby offering, reimagining every part of the fan experience, and is aptly named All Blacks | Black Ferns Travel and Hospitality.
 
ROLE SUMMARY:
As Client Relations Executive, you will play an important role in improving and managing the entire STH client journey, ensuring a positive experience at every stage. This role focuses on building and nurturing strong relationships with STH’s clients to ensure the successful delivery of premium fan experiences.
 
You will manage post-purchase communications and efficiently resolve customer enquiries, delivering clear, timely responses that uphold service standards and enhance overall client satisfaction. Working closely with marketing, sales, operations and other internal teams, you will be required to boost client engagement, optimise CRM systems, enhance product offering and identify upsell opportunities.
 
ABOUT YOU:
This exciting role requires a proactive client servicing professional capable of managing multiple projects, building strong relationships and ensuring quality delivery of experiences.
 

• Understanding of client needs, with a focus on delivering outstanding experiences.
• Experience in major event delivery or working on live events is advantageous.
• Ability to align client service strategies with business goals to foster client loyalty and drive growth.
• Familiarity with CRM systems is desirable but not essential, as well as other customer service technologies to optimise processes and enhance customer engagement.
• Exceptional verbal and written communication skills, with a strong ability to work collaboratively, building and maintaining relationships across all teams and levels.
• Outstanding organisation and time management abilities, with a proven track record of handling multiple tasks and projects simultaneously under tight deadlines.
• A tertiary background in Business, Marketing or similar is preferred.
• A passion for sport, travel and events would be beneficial but is not essential.