_{06th April, 2026}

Why You Will Love This Organization
Our client is a telecommunications provider supporting rural communities across Canada through fibre and 5G broadband expansion. With over a 1,000 employees and operations spanning across most provinces, this organization operates in a highly regulated, infrastructure-driven environment with significant investment in growth and innovation.
  
The company continues to modernize rural connectivity while maintaining strong employee engagement, high retention, and a people-first culture. The HR team is stable, experienced, and deeply embedded in the business.
  
This is a pivotal time to join, as the organization navigates executive renewal, operational growth, and ongoing transformation initiatives.
  
The Impact You Will Have
Reporting to the Director of Human Resources, the Bilingual Manager, Human Resources will act as a strategic partner to corporate and operational leaders supporting a large, high-volume employee population of approximately 450+ employees within the Customer Care / Contact Centre environment, in addition to broader corporate client groups.
  
This role operates within a multi-jurisdictional, employment-law-sensitive environment, including federally regulated and Quebec-based employees. You will support leadership across multiple levels of the organization, including:

• Manager-level and below populations (~275 employees) within Customer Care
• Director-level and above leaders across corporate functions

This role includes direct leadership of an HR Generalist, with the expectation to build capability within the team while maintaining strategic ownership of the portfolio.
  
The mandate is to elevate HR from reactive support to proactive, strategic partnership, strengthening leadership capability, mitigating risk, guiding organizational design, and supporting workforce planning in a high-volume, fast-paced operational environment.
  
What You Will Do

• Provide dedicated HR partnership to Customer Care / Contact Centre leadership supporting 450+ employees, addressing high-volume workforce challenges
• Coach and support front-line and mid-level leaders (Manager and below populations) on employee relations, performance management, and engagement
• Act as a strategic advisor to Director-level and senior leadership, providing guidance on organizational effectiveness, workforce planning, and transformation initiatives
• Lead and develop a Human Resources Generalist, providing direction, coaching, and oversight on day-to-day HR matters and employee relations case management
• Navigate complex, high-volume employee relations matters within a contact centre environment, ensuring consistency, fairness, and risk mitigation
• Partner with leaders through periods of change, executive transition, and workforce realignment
• Support performance management processes, including mid-year and year-end reviews (ADP platform)
• Collaborate with Talent Acquisition on offers, onboarding, headcount planning, and compensation alignment
• Guide senior leaders through onboarding to ensure alignment with organizational structure, policies, and expectations
• Participate in monthly operational reviews with leadership to align people priorities with business objectives
• Drive continuous improvement through technology enablement, process optimization, and AI-forward thinking

  
What You Will Bring

• 5+ years progressive HR experience, including business partnering and complex employee relations
• Bachelor’s degree in Human Resources, Business Administration, or related field
• CPHR designation preferred
• Demonstrated experience supporting high-volume workforce environments (e.g., contact centre, customer care, retail, or similar)
• Proven ability to support large employee populations (300+ employees) with varying levels of leadership complexity
• Experience managing or mentoring HR team members (Generalist or equivalent)
• Strong working knowledge of Canadian employment legislation, including Quebec and federally regulated environments
• Ability to operate effectively across both operational (Manager-level and below) and strategic (Director+) stakeholder groups
• Bilingualism (English/French) is required

  
Work Environment

• Flexible hybrid model, 2 days onsite preferred
• A fully remote arrangement may be considered, for highly qualified candidates, based on experience, location (only in Ontario), and demonstrated ability to operate autonomously
• Primary corporate location in Markham, Ontario (national support across time zones)
• High-autonomy environment with strong work-life balance
• Collaborative HR team with long tenure and strong engagement

CONFIDENTIALITY NOTE
This search is being conducted confidentially. Details regarding the organization and its operations will be shared with qualified candidates during the interview process.
  
JOB VACANCY STATUS
This role is currently vacant, and the organization is accepting applications with the intention to hire as soon as possible.
  
HIRING RANGE
The anticipated hiring range for this role is an annual salary of $100,000.00 - $110,000.00
  
USE OF ARTIFICIAL INTELLIGENCE – BY RECRUITERS & HIRING MANAGERS
At The Talent Company, people are at the centre of our recruitment process. While we may use artificial intelligence (AI) tools for limited administrative purposes (such as writing creative outreach messages, summarizing interview notes or transcribing reference checks) AI is never the decision maker. Resumes and candidate information are personally reviewed by our recruiters, and all hiring decisions are made by people who bring judgment, care, and expertise to each match.  If a client’s recruitment process involves a greater degree of AI use during their own interviews or assessments, we will communicate that to short-listed candidates, so they are aware in advance. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.
  
USE OF ARTIFICIAL INTELLIGENCE – BY CANDIDATES
We recognize that candidates may choose to use artificial intelligence (AI) tools to support their job search, for example to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so that we can make the best possible match between you and the organizations we serve.
  
ACCOMMODATION & INCLUSIVITY
At The Talent Company, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. As an equal employment opportunity organization, we do not discriminate against any employee or applicant for employment based on race, Aboriginal peoples, members of visible minorities, sex, age, national origin, religion, sexual orientation, gender identity, persons with disabilities and all other categories protected by law. 
  
We are committed to Equal Opportunities and welcome applications from all sections of the community. Please let us know by emailing 'recruitment@thetalent.co' if an adjustment or adaptation is required at any stage to support you during the recruitment journey.

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