_{31st March, 2026}

Branch Manager, Thunder Bay
 
Why You Will Love Working with Us
 
Ukrainian Credit Union Limited (UCU) is an Ontario financial institution providing a full range of products and services to our Members. We are among one of the 20 largest credit unions in Ontario and have 14 branch locations throughout Ontario. For more than 80 years, UCU has served its broader community by supporting the maintenance and growth of Ukrainian cultural, educational, and community life in Canada.
 
At UCU our vision is to become the preferred financial institution for Ukrainian Canadians and like-minded individuals, valuing integrity and shared aspirations. Our mission is to deliver outstanding member-centric financial services, actively support the diverse cultural and community endeavors of the Ukrainian and broader communities and be recognized as an ideal workplace for fostering financial well-being.
 
UCU activities go beyond providing standard financial services by helping to build community. We do so by helping Ukrainian refugees and new Canadians. We donate to worthwhile causes, offer scholarships, and encourage our employees to volunteer. Our Ukrainian-speaking staff supports our Members and assists their integration into the Canadian banking system. Learn more at ukrainiancu.com.
 
The Impact You Will Have

We have an exciting opportunity for a Branch Manager in Thunder Bay, Ontario. Reporting to the Chief Operating Officer, you will manage the overall operations of the branch, including developing new business opportunities, building investment and loan portfolios (both commercial and consumer), and driving growth in loan and deposit portfolios to increase profitability. You will also implement marketing plans to promote products and services, oversee all branch staff (directly or indirectly), and ensure the branch operates in an efficient and effective manner.  You will provide effective leadership, direction, and development to all employees, modelling our Service Anywhere and Service Commitments, while enhancing the member experience and maintaining high standards of performance, community involvement, and sales and service quality.
 
What You Will Do
 

• Manage overall branch operations, including physical (facilities, equipment), financial, and human resources.
• Grow the Small Business portfolio.
• Achieve branch targets for products and sales; coach and train staff on effective communication and promotion strategies.
• Maintain and ensure compliance with all corporate security procedures.
• Initiate actions to grow and develop branch loan and deposit portfolios through business development; maintain a strong presence in the local market by liaising with business contacts and participating in community activities to build and foster relationships.
• Market services and products by implementing plans to increase member awareness and branch profitability; ensure staff are informed and up to date on products, services, cross-selling, relationship building, and sales and service standards.
• Regularly assess local competition to prepare staff to respond to competitive campaigns and market opportunities.
• Provide final approval on loans, mortgages, and investments within discretionary limits.
• Work with senior leadership to set short- and long-term branch goals and objectives; ensure staff understand organizational priorities and their individual contributions.
• Develop and present the annual capital and operating budget for the branch; monitor and control expenses through appropriate internal controls; regularly review and analyze financial statements and credit files.
• Lead and manage all branch staff, directly and indirectly; build and sustain a high-performing team through coaching, mentoring, training, and development; set performance standards, evaluate performance, and address performance issues as needed; conduct staff meetings and monitor branch activities to ensure awareness of operational successes and challenges; ensure staff remain knowledgeable of all policies and procedures.
• Role model digital leadership and transformation; act as a change champion and lead the team in supporting strategic priorities, including Service Anywhere.
• Act as a relationship manager for a small portfolio of high-profile members, as required.
• Submit all required branch reports to Head Office.
• Perform other related duties as assigned.

 
What You Will Bring
 

• Post-secondary education in Finance, Accounting, or Business Administration is an asset; Mutual Funds license is an asset.
• Minimum 3 years of experience in financial services, with strong knowledge of deposit, lending, and investment products and services.
• Demonstrated credit analysis and authorization skills.
• An entrepreneurial mindset with the ability to identify, pursue, and develop new business opportunities.
• Management experience within the financial services industry, including leadership in branch operations, sales and marketing, business development, and people management.
• Strong understanding of credit union policies, procedures, and applicable legislation and bylaws.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Professional level fluency in English is required; Ukrainian is an asset.
• Demonstrated ability to build and maintain relationships with a wide range of stakeholders, including members, employees, senior leadership, Board members, and the broader business community.
• Proven ability to coach, mentor, and develop team members, fostering knowledge sharing and strong team performance.
• Demonstrated cultural awareness and community engagement, with the ability to build relationships across diverse communities, including Indigenous/First Nations communities, and support opportunities for local partnership and outreach.
• Ability to manage competing priorities, work within deadlines, and adapt in a fast-paced environment with frequent interruptions.
• High level of professionalism and discretion when handling confidential and sensitive information.
• Availability to travel within the province, as required, and to work flexible hours, including evenings and weekends, to support branch operations, member needs, and community engagement.

 
Job Vacancy Status
 
This position will become vacant shortly (due to retirement), and we are accepting applications in advance of that vacancy. 
 
Hiring Range
 
The anticipated hiring range for this role is an annual salary of $75,000-$95,000.  Our competitive total rewards package also includes full benefits, a defined pension plan, discretionary performance bonus, paid vacation, sick and wellness days, along with 2 paid volunteer days per year. 
 
 
Use Of Artificial Intelligence - By Recruiters & Hiring Managers
 
At The Talent Company, people are at the centre of our recruitment process. While we may use artificial intelligence (AI) tools for limited administrative purposes (such as writing creative outreach messages, summarizing interview notes or transcribing reference checks) AI is never the decision maker. Resumes and candidate information are personally reviewed by our recruiters, and all hiring decisions are made by people who bring judgment, care, and expertise to each match.  If a client's recruitment process involves a greater degree of AI use during their own interviews or assessments, we will communicate that to short-listed candidates so they are aware in advance. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.
 
Use Of Artificial Intelligence - By Candidates
 
We recognize that candidates may choose to use artificial intelligence (AI) tools to support their job search, for example to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you - your skills, your story, and your potential - so that we can make the best possible match between you and the organizations we serve.
 
Accommodation & Inclusivity
 
At The Talent Company, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. As an equal employment opportunity organization, we do not discriminate against any employee or applicant for employment based on race, Aboriginal peoples, members of visible minorities, sex, age, national origin, religion, sexual orientation, gender identity, persons with disabilities and all other categories protected by law. 
 
We are committed to Equal Opportunities and welcome applications from all sections of the community. Please let us know by emailing recruitment@thetalent.co if an adjustment or adaptation is required at any stage to support you during the recruitment journey.

Apply For Job