Job Title
Director of Operations
Why You Will Love This Organization
Our client is a well-established, full-service security provider with over 30 years of experience serving the Greater Toronto Area. They deliver a wide range of solutions, including security guarding, concierge services, mobile patrol, virtual monitoring, and integrated systems, supporting clients across retail, commercial, industrial, and residential sectors.
What truly distinguishes this organization is its partnership-based approach. They prioritize long-term client relationships, continuous improvement, and proactive service delivery. With a strong reputation and a loyal client base, this is a company where your contributions will directly influence operational success and client satisfaction.
The Impact You Will Have
As Director of Operations, you will play a critical leadership role in shaping and optimizing the organization’s day-to-day operations. Reporting directly to the President, you will help drive strategic initiatives, enhance operational efficiency, and strengthen client relationships—positioning yourself as a key contributor to the company’s continued growth and success.
What You Will Do
• Lead daily operations across service lines, including security guarding and mobile patrol
• Drive operational efficiency, cost control, and performance metrics
• Oversee and support a team of 4 direct reports across operations and support functions
• Provide indirect leadership to approximately 300 frontline employees
• Partner with HR on performance management, employee relations, and workforce planning
• Build and maintain strong relationships with clients and property managers
• Conduct site visits and support business development initiatives as needed
What You Will Bring
• Minimum 5 years of operations leadership experience within the security or guard services industry
• Strong understanding of scheduling, field operations, and industry dynamics
• Proven leadership capability with experience managing teams and improving performance
• Energetic, adaptable, and driven with the potential to grow into a VP-level role
• A proactive mindset with a focus on continuous improvement and client service excellence
Work Environment
• Based in the Greater Toronto Area
• Combination of office, field, and client site visits
• Occasional travel within the GTA as required
If you are a driven operations leader looking to take the next step in your career and make a meaningful impact, we encourage you to apply today.
JOB VACANCY STATUS
This role is currently vacant, and the organization is accepting applications with the intention to hire as soon as possible.
HIRING RANGE The anticipated hiring range for this role is an annual salary of $100,000 - $120,000.
USE OF ARTIFICIAL INTELLIGENCE – BY RECRUITERS & HIRING MANAGERS
At The Talent Company, people are at the centre of our recruitment process. While we may use artificial intelligence (AI) tools for limited administrative purposes (such as writing creative outreach messages, summarizing interview notes or transcribing reference checks) AI is never the decision maker. Resumes and candidate information are personally reviewed by our recruiters, and all hiring decisions are made by people who bring judgment, care, and expertise to each match. If a client’s recruitment process involves a greater degree of AI use during their own interviews or assessments, we will communicate that to short-listed candidates so they are aware in advance. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.
USE OF ARTIFICIAL INTELLIGENCE – BY CANDIDATES
We recognize that candidates may choose to use artificial intelligence (AI) tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so that we can make the best possible match between you and the organizations we serve.
ACCOMMODATION & INCLUSIVITY
At The Talent Company, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. As an equal employment opportunity organization, we do not discriminate against any employee or applicant for employment based on race, Aboriginal peoples, members of visible minorities, sex, age, national origin, religion, sexual orientation, gender identity, persons with disabilities, or any other categories protected by law.
We are committed to Equal Opportunities and welcome applications from all sections of the community. Please let us know by emailing lauren.maharaj@thetalent.co if an adjustment or adaptation is required at any stage to support you during the recruitment journey.