Exciting career opportunity for an experienced Lead Experience Designer with a globally recognized financial services institution!
Why You Will Love This Organization
Our client is a leading, forward-thinking Financial Services enterprise headquartered in downtown Toronto, known for its innovation, collaboration, and people-first culture. They’re dedicated to creating meaningful employee experiences that foster inclusion, engagement, and growth across their global workforce. With a strong focus on digital transformation and design-led thinking, this organization offers the opportunity to shape how employees experience work—while being part of a supportive, values-driven environment that encourages creativity and professional development.
The Impact You Will Have
As the Employee Experience Journey Design Lead, you will play a key role in redefining how employees connect with their workplace. This is a high-impact, strategic, and creative position where you’ll design frictionless, digital-first experiences that elevate every stage of the employee lifecycle. You’ll collaborate with cross-functional partners across HR, technology, and business functions to deliver solutions that drive engagement, productivity, and cultural transformation. Your work will directly influence how thousands of employees experience belonging, purpose, and success each day.
What You Will Do
• Reimagine and enhance key moments that matter across the employee journey—from onboarding to offboarding.
• Lead journey mapping, integrated planning, and design delivery aligned with business and technology objectives.
• Drive innovation through data, research, and iterative MVP testing to refine experiences that meet employee needs.
• Leverage digital tools and platforms such as Workday, ServiceNow, and AI-driven solutions to create connected, seamless experiences.
• Act as the voice of the employee, influencing leaders to embed people-first design principles into decision-making.
• Mentor and empower designers, fostering excellence, collaboration, and continuous learning across the team.
• Partner with HR, technology, and business stakeholders to bring innovative ideas to life and measure success through meaningful metrics.
What You Will Bring
• Bachelor’s or graduate degree in Design, Psychology, Human Factors, Industrial Design, or related discipline.
• 5+ years of experience leading complex design projects in enterprise or consulting environments.
• Expertise in human-centered design, UX/CX, or service design with a strong understanding of large-scale organizations.
• Experience working in Agile environments and managing multidisciplinary collaboration.
• Proficiency with Figma, Miro, and presentation tools such as PowerPoint.
• Exceptional storytelling, communication, and stakeholder engagement skills.
• Familiarity with AI and emerging technologies is an asset.
• Experience in financial services or other large-scale industries (e.g., CPG, consulting, fashion) preferred.
Work Environment
• Location: Downtown Toronto (Front & Bay)
• Structure: Hybrid – 4 days onsite
• Team Size: will develop to approximately 5 designers (and growing)
• Work Hours: Standard business hours, minimal travel required
• Culture: Collaborative, inclusive, and empowering environment focused on innovation and meaningful impact
If you’re passionate about human-centered design, digital innovation, and transforming how employees experience work, we’d love to connect.
Apply today to discuss this exciting opportunity further!
JOB VACANCY STATUS
This role is currently vacant, and the organization is accepting applications with the intention to hire as soon as possible.
HIRING RANGE
The anticipated hiring range for this role is equivalent to an annual salary of $100,000 – $130,000, but would be paid on a contractor basis as an hourly rate.
USE OF ARTIFICIAL INTELLIGENCE – BY RECRUITERS & HIRING MANAGERS
At The Talent Company, people are at the centre of our recruitment process. While we may use artificial intelligence (AI) tools for limited administrative purposes (such as writing creative outreach messages, summarizing interview notes or transcribing reference checks), AI is never the decision maker. Resumes and candidate information are personally reviewed by our recruiters, and all hiring decisions are made by people who bring judgment, care, and expertise to each match.
If a client’s recruitment process involves a greater degree of AI use during their own interviews or assessments, we will communicate that to short-listed candidates so they are aware in advance. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.
USE OF ARTIFICIAL INTELLIGENCE – BY CANDIDATES
We recognize that candidates may choose to use artificial intelligence (AI) tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so that we can make the best possible match between you and the organizations we serve.
ACCOMMODATION & INCLUSIVITY
At The Talent Company, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. As an equal employment opportunity organization, we do not discriminate against any employee or applicant for employment based on race, Aboriginal peoples, members of visible minorities, sex, age, national origin, religion, sexual orientation, gender identity, persons with disabilities, or any other categories protected by law.
We are committed to Equal Opportunities and welcome applications from all sections of the community. Please let us know by emailing lauren.maharaj@thetalent.co if an adjustment or adaptation is required at any stage to support you during the recruitment journey.