_{23rd July, 2025}

Are you an experienced First Line Support Engineer?

Do you have great technical skills to solve technical issues first time round?

Do you have great communication skills both written and verbal?

Then this First Line Support Engineer role may just be for you!

As a Level First Line Support Engineer, you will be diagnosing and troubleshooting technical issues for customers

You will be able to follow process and procedures for a smooth and easy process for customers

Think you have what it takes? Keep reading to find out more…

As a First Line Support Engineer, your responsibilities will include…

• Responding to phone and email support requests, diagnosing technical problems.
• Providing 1st line support across their customer base and solving tech related problems.
• Being responsible for both reactive and proactive maintenance activities.
• Contribute to IT related projects.
• Following agreed process and procedures to ensure a smooth process and support.
• Maintenance of all IT service documentation.

We are looking for a First Line Support Engineer with the following skills and experience…

• Experience working as a 1st Line Support engineer
• Experience of remote access tools.
• Knowledge of Windows 10/11 as well as Azure, Active Directory and Antivirus software.
• Basic knowledge of troubleshooting or network infrastructure.
• Understanding of ITIL best practice
• Excellent communication skills both written and verbal

In return, the successful First Line Support Engineer will receive a salary of £23,000 - £28,000, plus the following benefits…

• 20 Days Holiday + Bank Holidays
• Private Health Care
• Team Lunches
• Training and Progression

Ready to start the next chapter in your career? Send your CV over for this First Line Support Engineer today!

Apply For Job