_{08th April, 2025}

Are you an experienced 2nd Line Support Engineer?

Do you have experience working in an MSP environment?

Do you have excellent problem-solving skills and the ability to identify the root cause?

Then this 2nd Line Support Engineer position may just be for you!!

We are looking for someone who has experience working with DNS and DHCP as well as Active Directory

Plus, someone who as a great understanding of design and implementing infrastructure too!

Think this 2nd Line Support Engineer job role is for you?  Keep reading to find out more!
  
As a 2nd Line Support Engineer, your responsibilities will include…

• Providing 2nd/3rd line support to customers via remote diagnosis, phone/online
• Field service visits to clients to facilitate equipment set ups, service and maintenance work
• Assigning incidents the correct priority rating & ensuring they’re kept up to date
• Training & mentoring 1st line team to ensure a build-up of their knowledge
• Liaising with 3rd party solution providers, developing excellent relationships
• Communicating effectively, ensuring swift resolution at technical/end user level

  
We are looking for a 2nd Line Support Engineer with the following skills and experience…

• Ideally 3-5 years min experience within IT Support (MSP is preferred)
• Experience with DNS and DHCP & a deep working knowledge of Active Directory etc.
• Understanding of ITIL best practice and a full UK driving licence
• Desktop OS, Windows 10/11 & Remote Desktop Services experience such as VDI
• Excellent problem-solving skills with ability to identify root cause, implement controlled changes
• Strong organisational skills, logical methodical style, ability to manage/prioritise tasks

  
In return, the successful 2nd Line Support Engineer will receive a salary of £27,000 - £32,000, plus the following benefits…

• 20 Days Holiday + Bank Holidays
• Private Health Care
• Paid Travel Expenses
• Training and Progression

Think your CV can break through this firewall? Send your CV over today and let’s debug your career together!

Apply For Job