_{19th November, 2024}

Ready to take the next step in your IT career as a Service Desk Engineer?
  
Are you the go-to problem-solver, equipped with the expertise to handle any hiccup that comes your way? 
  
Do you thrive on delivering extraordinary support and creating smooth, seamless user experiences?
  
If you’re a troubleshooting pro who loves helping users, this could be the perfect role for you!
  
We're looking for a Service Desk Engineer with energy, enthusiasm, and a keen sense of humour to join a dynamic team!
  
If you love mixing business with a bit of banter, keep reading to find out more…
  
As a Service Desk Engineer your responsibilities will include:
  

• Ensuring all assignments are responded to and resolved within defined SLAs
• Taking ownership of user incidents, tracking and following up through to completion
• Providing support to Windows 10/11 endpoint, Microsoft Teams & SharePoint Online
• Assisting with Active Directory and MS Entra ID
• Providing excellent customer service to the business, in-person and via phone & email
• Supporting Intune endpoint user and device management

  
We are looking for a Service Desk Engineer who has the following skills and experiences:
  

• Experience working on an IT Service Desk environment is preferred
• Ideally have at least 1 year of experience with technical troubleshooting
• Full UK Driving Licence & own transport to travel between company sites
• Excellent verbal & written communication skills along with amazing customer service skills
• Experience of working within a manufacturing environment would be beneficial
• Highly engaged with a willingness to learn with a positive and professional manner

  
  
In return, the successful Service Desk Engineer will receive a salary of £24,000 - £27,000 per annum, plus excellent company benefits and perks including:
  

• 25 Days hols + Bank hols
• 5% pension employer cont. 3% Employee
• Life insurance - 4*Salary
• Employee Assistance Programme (EAP)
• Hybrid working available once your probation period is complete

  
To apply for this Service Desk Engineer role, please send you CV over today!

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