_{09th October, 2025}

SNELLING STAFFING HAS AN IMMEDIATE OPENING FOR A CUSTOMER SERVICE ASSOCIATE AT OUR 3PL LOGISTICS CLIENT IN DETROIT, $19.50/HOUR, 1ST SHIFT, TEMP TO HIRE

CUSTOMER SERVICE SUMMARY
This position is responsible for coordinating paperwork for inbound and outbound orders with 3rd party trucking companies, as well as monitoring the paperwork through internal and external tracking software. The CSA is also
responsible for checking prepared orders which can require the use of scanner tools and other warehouse equipment.
Occasional supervision of warehouse staff when the Warehouse Manager is busy. The CSA's time will be split interacting with Truck Drivers, verifying loads, and entering the data into various systems. A strong computer familiarity is an
important key to success, specifically with office programs like Outlook, Word, and Excel.

CUSTOMER SERVICE ASSOCIATE DUTIES & RESPONSIBILITIES:
- Problem solving and customer interaction.
- Receiving and sending out material to customers and completing the applicable paperwork required.
- Ensure customer's product is stored or delivered in a timely basis, damage free.
- Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns,
damages, etc.
- Following safety instructions & procedures and working efficiently
- Ensure all maintenance documentation is completed and send to appropriate vendor (PTL, etc.)
- Other projects and tasks as assigned by supervisor.

CUSTOMER SERVICE ASSOCIATE QUALIFICATIONS
- Must possess good communication skills as well as organizational and problem-solving skills.
- Computer skills a must.
- Must be able to use PC, scanners, calculators, and related equipment.
- Software experience required is Microsoft Office.
- Strong typing speed (35+ WPM) and familiarity with general computer programs
- Strong written/oral communication and organizational skills are required.
- SAP Experience is a plus!

CUSTOMER SERVICE ASSOCIATE EDUCATION/EXPERIENCE
- 1 year of customer service experience in warehousing required.
- Previous experience with Microsoft Office required.
- High School diploma GED required

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