07th October, 2025
SNELLING STAFFING HAS AN IMMEDIATE DIRECT HIRE OPENING FOR INSIDE SALES MANAGER AT OUR INDUSTRIAL MAINTENANCE EQUIPMENT CLIENT LOCATED IN NORTHERN MACOMB COUNTY.
The Inside Sales Manager role is Direct Hire with our client, $80-100k, depending on experience, plus full benefits. Hybrid work schedule includes 3 days in-office.
POSTION SUMMARY:
The Inside Sales Manager partners with leadership to build an open environment of proactive communication within the Inside Sales Customer Service Center that allows for flawless execution of strategic objectives to position our client as the customer's first choice. Maintains a strong cross functional network to ensure a personal and seamless customer experience through multiple channels utilizing onsite as well as virtual team members. Accountable for delivering customer service goals, P&L performance, a highly engaged team and to build a culture of Continuous Improvement.
Under the direction, specific duties include:
- Execute the strategic vision that connects customer requirements to operations and delivers on goals and expectations to achieve desired results.
- Build a high-performance team that flawlessly executes on the company's strategic vision and delivers on the operational objectives.
- Take initiative to develop new techniques and assist with individual and team development.
- Lead projects to provide consistent customer service in alignment with company strategy.
- Partner with internal and external customers in order to identify needs and share information that helps our client to provide exceptional service.
- Identify, analyze, organize, and lead operational development opportunities that are scalable within the customer service organization.
- Partner with other leaders to ensure exceptional service and operational excellence of the regional customer service department and remote workforce.
- Partner with cross-functional teams in disaster recovery, contingency planning and workload balance. Foster a continuous improvement culture by using CI tools and methodologies to make problems visible and generate process improvements required to build standardization and operational excellence within the customer service department.
- Develop and communicate consistent and continuous information about the organizational vision, mission, strategies, values, direction as well as our market strategy and change initiatives.
PREFERRED EDUCATION & EXPERIENCE: - College degree or similar work experience
- 5+ years of experience in customer service or inside sales, with at least 2+ years in a leadership or managerial role.
- Proven experience in the distribution industry, specifically in metalworking, manufacturing, or industrial distribution.
- Strong knowledge of metalworking products (e.g., cutting tools, abrasives, industrial machinery, etc.) and their applications across different industries.
- Familiarity with maintenance, repair, and operations (MRO) products.
- Experience in managing customer expectations, order fulfillment, and product delivery in a fast-paced, complex environment.
- Prior quoting experience, as it is crucial for this role.
- Excellent Interpersonal and communication skills
- Understands all operations of a customer service department, and an awareness of the other areas and how they link to and impact each other.
- Ability to effectively utilize and interpret multiple data points to evaluate risk and make appropriate broad business decisions.
SKILLS AND ABILITIES: - Computer knowledge- Excel, Word, PowerPoint, Outlook.
- EPICOR experience preferred.
- Proficiency in using customer service hardware and software and operating and navigating multiple PC-based programs at once.
- Attention to detail and the ability to multi-task
- Has a solid understanding of the industry, market trends and customer base.
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