_{17th February, 2026}

JOB TITLE: Service Department Coordinator
LOCATION: On-Site
TYPE: Full-Time
LOCATION: Miami Fl  (Medley Office)
SCHEDULE: Monday - Friday (Flexibility for overtime and occasional weekends as needed)
TYPE OF CONTRACT: Direct Hire

POSITION OVERVIEW
ttg Talent Solutions is partnering with a well-established service-based organization seeking a highly organized and customer-focused Service Department Coordinator.
This role plays a vital part in ensuring seamless coordination between customers, field technicians, supervisors, and project managers. The ideal candidate thrives in a fast-paced operational environment, demonstrates strong attention to detail, and takes pride in delivering an exceptional customer experience.
If you are someone who enjoys bringing structure to complexity, anticipates needs before they arise, and believes in proactive communication — this opportunity may be for you.

KEY RESPONSIBILITIES
Service Coordination & Scheduling

• Coordinate daily service operations and allocate field resources efficiently
• Schedule technicians, subcontractors, materials, and equipment based on project scope and availability
• Maintain and update dispatch schedules and service boards
• Forecast workload 2-3 days in advance to ensure operational readiness
• Generate and manage work orders within the service management system
• Dispatch technicians and communicate service details to customers

Customer Experience & Communication

• Serve as a primary point of contact for customer service inquiries
• Respond promptly to messages and service requests, including overnight communications
• Maintain customer satisfaction by addressing concerns and routing issues appropriately
• Follow up on pending and recommended work
• Communicate updates regarding parts availability and scheduling

Operational & Administrative Support

• Debrief technicians after each completed service call
• Maintain maintenance agreements including scheduling and material staging
• Order parts and coordinate manufacturer warranty documentation
• Update customer files and service databases with accurate records
• Compare service timecards with work orders and schedules for accuracy
• Support preparation of service contract proposals
• Maintain historical service documentation within database systems
• Perform additional duties as assigned

QUALIFICATIONS

• High school diploma or equivalent required
• Associate degree preferred
• Minimum of 2 years of experience in administrative support, dispatch coordination, or service operations
• Experience within HVAC, mechanical services, construction services, or a related technical field preferred

CORE COMPETENCIES

• Strong organizational and scheduling skills
• Ability to multitask in a deadline-driven environment
• Proficiency in service management software and Microsoft Office Suite
• Excellent verbal and written communication skills
• Customer-focused mindset with problem-solving capabilities
• High attention to detail and data accuracy
• Ability to adapt in a dynamic operational environment

WHY THIS ROLE MATTERS
This position is central to operational excellence. The Service Department Coordinator ensures technicians are positioned for success, customers are informed and supported, and internal teams operate in alignment. It is a role that directly impacts service quality, customer retention, and team efficiency.
At ttg, we believe in connecting professionals with opportunities where they can create meaningful impact — and this role is a clear example of how organization, communication, and empathy drive business success.
ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.
At ttg, "We believe in making a difference One Person at a Time," ttg OPT.

IND3

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