_{31st July, 2025}

Customer Support Advisor | Morwell
Location: Morwell
Job Type: Full Time / Fixed Term 24 Months
Organisation: SEC

• Become part of the solution to climate change, accelerating Victoria’s renewable energy transition.
• Join a ‘for purpose’ government-owned energy company that empowers its people to make a difference.
• Enjoy competitive pay and flexible work/life balance.

Do work that makes a difference 
  
The SEC is building an enterprising and dynamic team to accelerate Victoria’s transition to renewables and help achieve Victoria’s renewable energy target of 95% by 2035. We are working together for renewable, affordable, reliable energy for all Victorians.   
  
Your role 
As a Customer Support Advisor at the SEC, you will provide customer service across phone and email channels and support SEC-endorsed installation service providers. You’ll play a key role in assisting Victorians on their electrification journey and contribute to developing knowledge and systems that enable this transformation.
  
This role will be based in our regional office located in Morwell.
  
What you will do: 

• Assist customers with resolving queries and issues related to their electrification journey.
• Act as the first point of contact for general enquiries through email and phone channels.
• Develop and maintain internal training and knowledge content.
• Support system implementation, including testing and customer use of the SEC One Stop Shop platform.
• Provide administrative support to installation service providers endorsed by the SEC.

  
Who you are: 
Must Have:
Your capabilities and areas of expertise that matter most for this role are:

• Experience in customer-facing roles in a fast-paced environment.
• Strong communication and problem-solving skills.
• Empathetic and able to work under pressure.
• Proficient in Microsoft Office tools (e.g. Teams, Outlook).

Highly Desirable:

• Experience in the energy industry.
• Background in inbound and outbound call centre roles.
• Familiarity with multi-channel customer support systems.

  
Our empowered workforce 
  
A career with us means you’ll be joining a new and vibrant ‘for purpose’ government-owned renewable energy company that: 
  

• Empowers you to influence how we accelerate Victoria’s renewable energy transition and decarbonise our economy.
• Inspires you through meaningful, challenging work in an environment that encourages leadership and an entrepreneurial spirit.
• Supports your growth through career advancement and professional development opportunities.
• Provides hybrid work arrangements, with around 3 days working in Melbourne or Morwell, with flexible work options to meet individual circumstances, providing greater choice and autonomy.

  
About us  
We have an exciting and ambitious road ahead with a focus on: 
  

• Investing in renewable energy and storage projects that accelerate the transition and deliver commercial returns.  
• Supporting households to go all electric to reduce their emissions and energy bills.   
• Building the renewable energy workforce our energy transition requires.   

  
The organisation is partnering with industry to transform the energy sector, opening the state up for further innovation and investments in renewables. This includes an initial $1 billion towards delivering 4.5 gigawatts of power through renewable energy and storage projects – the equivalent replacement capacity of coal-fired power station Loy Yang A, which is set to close in 2035.    
  
The SEC will also play an important role in helping Victorian households to reduce their energy bills and emissions by offering simple and effective solutions to help them switch to electric.   
  
The energy transformation will create thousands of jobs. The SEC will play a role in attracting and training our future renewable energy workforce.
  
How to Apply
We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are also deeply committed to building an inclusive workplace that embraces diversity and people with disability, people from the LGBTIQ community, and people from culturally diverse backgrounds. We strive to create a respectful and collaborative workplace culture that allows all employees to thrive.
Confidence can sometimes hold us back from applying for a job, but we recognise that there’s no such thing as a ‘perfect’ candidate. At the SEC we offer more than a job. We provide a platform for growth, encouraging you to bring your whole self to your role. However, you identify and whatever your background, please apply if this is a role that excites you.
For further information and to explore this opportunity further please contact sec.careers@secvictoria.com.au
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Please click the ‘Apply Now’ button. As part of the application process, you will need to provide a copy of your resume and/ or a cover letter (optional) addressing how your skills, knowledge and experience will be relevant to this role.
Applications close on C.O.B of 10th August 2025
Other things to know

• Applicants must be an Australian citizen, permanent resident or hold a valid work permit to be eligible to apply.
• To receive this information in an accessible format (such as large print or audio) or if you require any reasonable adjustments during the recruitment process, please reach out to sec.careers@secvictoria.com.au
• The SEC affirms that the collection and handling of applications and personal information will be consistent with the requirements of the Privacy and Data Protection Act 2014

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