_{16th January, 2025}

Location: Melbourne/Morwell 
Job Type: Full Time  
Organisation: SEC 

• Become part of the solution to climate change, accelerating Victoria’s renewable energy transition. 
• Join a ‘for purpose’ government-owned energy company that empowers its people to make a difference. 
• Enjoy competitive pay and flexible work/life balance. 

Do work that makes a difference  
  
The SEC is building an enterprising and dynamic team to accelerate Victoria’s transition to renewables and help achieve Victoria’s renewable energy target of 95% by 2035. We are working together for renewable, affordable, reliable energy for all Victorians.    
  
Your role  

As the Technology Operations Lead, you will be responsible for overseeing the day-to-day running of SEC’s technology operations, ensuring the seamless delivery of high-quality IT services across all SEC business units. This includes managing operational processes, coordinating with cross-functional teams, monitoring system performance, and driving continuous improvements to maintain operational excellence. You will play a critical role in aligning technology operations with business needs, ensuring reliability, scalability, and security in our IT infrastructure. 
  
This role can be based in either our Melbourne CBD office or our regional office located in Morwell.  
  
What you will do:  

• Daily IT Operations 

Manage SEC IT assets and systems to ensure optimal performance, enforce SOPs, ensure compliance with policies and standards, and maintain disaster recovery and business continuity plans. 
  

• Incident Management 

Oversee IT incident resolution, acting as the escalation point, ensuring SLA adherence, analyzing root causes, and providing communication to impacted users. 

• Vendor Management 

Manage IT vendor relationships, ensuring contractual SLA alignment, identify cost optimization opportunities, and effective coordination for system updates, maintenance, and issue resolution 
  

• ITSM Framework Implementation 

Implement and optimize the SEC ITSM framework, promoting best practices and mentoring the team to enhance service delivery and operational efficiency. 
  

• Technical Leadership 

Leverage cloud expertise to deliver scalable, secure solutions, drive innovation through emerging technologies, and support business growth and sustainability initiatives. 
  
Who you are:  
Must Haves 
Your capabilities and areas of expertise that matter most for this role are:    

•  Experienced in leading teams across IT operations, including cloud computing, ITSM frameworks, incident management, and release and deployment processes. 
• Expertise in cloud platforms (AWS, Azure, or Google Cloud) and ITSM tools such as ServiceNow or Jira, with a strong understanding of ITIL and related methodologies. 
• Skilled in managing incidents, service requests, and vendor relationships, ensuring alignment with business and operational goals. 
• Strong analytical and decision-making skills, with exceptional interpersonal abilities to collaborate effectively with technical and non-technical stakeholders. 
• Adept at identifying and implementing technology solutions that support business growth, operational excellence, and evolving IT requirements. 

Highly Desirable 

• Proven track record implementing ITSM frameworks (e.g., ITIL) in a medium-sized business. 
• Previous experience working within the Energy & Utilities industry  
• Working with Power BI dashboards to monitor operational reporting 

Our empowered workforce  
A career with us means you’ll be joining a new and vibrant ‘for purpose’ government-owned renewable energy company that:  
  

• Empowers you to influence how we accelerate Victoria’s renewable energy transition and decarbonise our economy.  
• Inspires you through meaningful, challenging work in an environment that encourages leadership and an entrepreneurial spirit.  
• Supports your growth through career advancement and professional development opportunities.  
• Provides hybrid work arrangements, with around 3 days working in Melbourne or Morwell, with flexible work options to meet individual circumstances, providing greater choice and autonomy. 

  
About us  
We have an exciting and ambitious road ahead with a focus on:  
  

• Investing in renewable energy and storage projects that accelerate the transition and deliver commercial returns.  
• Supporting households to go all electric to reduce their emissions and energy bills.  
• Building the renewable energy workforce our energy transition requires.  

  
The organisation is partnering with industry to transform the energy sector, opening the state up for further innovation and investments in renewables. This includes an initial $1 billion towards delivering 4.5 gigawatts of power through renewable energy and storage projects – the equivalent replacement capacity of coal-fired power station Loy Yang A, which is set to close in 2035.  
  
The SEC will also play an important role in helping Victorian households to reduce their energy bills and emissions by offering simple and effective solutions to help them switch to electric.  
  
The energy transformation will create thousands of jobs. The SEC will play a role in attracting and training our future renewable energy workforce. 
  
How to Apply 
We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are also deeply committed to building an inclusive workplace that embraces diversity and people with disability, people from the LGBTIQ community, and people from culturally diverse backgrounds. We strive to create a respectful and collaborative workplace culture that allows all employees to thrive. 

Confidence can sometimes hold us back from applying for a job, but we recognise that there’s no such thing as a ‘perfect’ candidate. At the SEC we offer more than a job. We provide a platform for growth, encouraging you to bring your whole self to your role. However, you identify and whatever your background, please apply if this is a role that excites you. 
For further information and to explore this opportunity further please contact sec.careers@secvictoria.com.au  

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. 
Please click the ‘Apply Now’ button. As part of the application process, you will need to provide a copy of your resume and/ or a cover letter (optional) addressing how your skills, knowledge and experience will be relevant to this role. 
Applications close on C.O.B of  Monday 27th Jan 2025. 
Other things to know  

• Applicants must be an Australian citizen, permanent resident or hold a valid work permit to be eligible to apply.  
• To receive this information in an accessible format (such as large print or audio) or if you require any reasonable adjustments during the recruitment process, please reach out to sec.careers@secvictoria.com.au  
• The SEC affirms that the collection and handling of applications and personal information will be consistent with the requirements of the Privacy and Data Protection Act 2014  

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